5 Steps to Jump-Start Your Salesforce Career

5 Steps to Jump-Start Your Salesforce Career

NOTE: This post is updated on a regular basis to include the most up-to-date information.

Salesforce is a hot product and has created quite a stir in the technology industry. New customers are signing contracts every single day, and that means that more and more Salesforce Administrators, Developer and Consultants are needed.

Getting your Salesforce career started isn’t difficult, but it may take time. Salesforce has matured enough that companies are looking for experienced individuals with a proven knowledge of the platform and hands-on experience. However, by taking the appropriate steps to learn and network, you can find your Salesforce dream job.

Below are the five steps I think you should take to jump-start your career. I have also included some of the frequent questions I get about starting a career at the bottom of the post.

1. Create a Free Admin Playground Account

Anyone interested in learning Salesforce should create a free #AwesomeAdmin edition account. This provides you access to all of the features and functionality of Salesforce, which allows you to explore and play with the newest features and get hands-on experience with the application.

Admin orgs are 100% free forever, and will remain active as long as you login once every six months. I personally still have and use my original admin org that is now four years old!

With this org, you can do the following.

  • Install AppExchange packages to test them and become familiar with the install process.
  • Build new features and functionality in Salesforce (like custom fields, objects, and workflow rules).
  • Create and execute APEX code (for those who are developers) including Visualforce.
  • Access the Salesforce Success Community, which provides an endless supply of Salesforce documentation produced by Salesforce and the community.
  • and much more.

The Admin account is your portal to learning and playing with Salesforce. It’s easy to setup so take a moment to that before you do anything else.

Click here to create your free admin playground account.

2. Get Your Hands Dirty

Once your admin account is created, it’s time to start playing! There are multiple resources available which I recommend for getting started.

Salesforce Trailhead is an interactive learning tool developed by Salesforce. It’s very similar to Code Academy in that it has modules you’ll work through using your admin org. Along the way, you’ll learn the basics of Salesforce while earning points and badges. It’s phenomenal (and totally free).

Force.com Platform Fundamentals is the “old school” way of learning Salesforce. This large book is very detailed and thorough. It’s still an excellent resource and provides some in-depth content that will get you even deeper into the fundamentals of the application. This PDF version is updated with each of the three Salesforce releases.

If you are interested in the true documentation style training guides, check out this page that links to all of the Force.com books currently available for reference. If you attend Dreamforce, and you prefer printed books, be sure to go to the Developer Zone to get a hard copy of the most recent version.

Salesforce Cheat Sheets are also available. These quick reference guides can be printed and hung in your office. Even as an experienced Administrator, I still reference these on occasion for a quick reminder of how to leverage specific functionality. These too can be found at Dreamforce as a nice printed and laminated hard-copy.

Zero to Hero is a post series right here on Admin Hero that aims to simplify some of the official Salesforce documentation and provide an easy way to learn the basics of Salesforce.

Salesforce’s YouTube channel is also a great resource for those of us who like video learning. Between Salesforce produced topical how-to videos to hour-long Dreamforce session videos, this is an excellent resource.

3. Join a User Group and Network

Networking is one of the single best things I have personally done for my career, and most of the people I have met have been through my local user group.

With over 200 users groups around the world, there is bound to be one in your area. These groups are 100% by the community, for the community. They provide a way to learn new features of the platform, learn how other customers are using Salesforce, and meet local Salesforce talent who can help you find jobs or answer questions you have on a regular basis.

To get the most out of these meetings, you need to overcome any fears you have with networking. Make it a goal to engage in a conversation with at least one person and trade contact information. You’ll find that this will slowly build your network and you’ll perhaps find a mentor or job opportunity.

Click here to find a user group in your area.

4. Leverage Your Social Networks

Social media is a great way to build your network and engage with others in the community. Salesforce users tend to prefer Twitter, but you’ll find Salesforce users sharing information on nearly every social network.

Jump into the conversation. Follow people or topics that are interesting to you. Begin to get on the radar of those in the community. I have learned a lot from users on Twitter and the Success Community. Find a channel that you can quickly engage in and have at it.

5. Volunteer

Once you have a baseline knowledge of Salesforce, it’s time to apply that knowledge to a real-world scenario. If you’re needing to build your resume with projects before getting a full-time job somewhere, volunteering is an excellent way to do that.

Nonprofits all over the world are finding the value of Salesforce and due to limited resource, they are also looking for talented individuals to help set up or maintain their Salesforce orgs on small projects.

There are multiple places to find volunteer opportunities. Check out the Salesforce Foundation or Community Corps for virtual or local pro bono volunteer opportunities.

Now that we’ve covered the steps to get started let me address some common questions.

Do I have the skills to become a Salesforce Administrator?

I get asked this question a lot. Many people are looking to make a career change, and there is concern that they don’t have the experience or background the become a successful Salesforce Administrator.

It’s important to remember that Salesforce is a tool, and any tool can be learned. It’s similar to learning Facebook, or Outlook or how to pay a bill online. To learn Salesforce does not require any particular background. Anyone can learn it.

A Salesforce Administrator is a business process expert. Administrators work closely with business stakeholders to learn and understand issues happening in existing processes or to gather requirements for new processes. The skill to being a Salesforce Administrator comes in knowing how to take those process requirements and implement them successfully in Salesforce.

There are multiple characteristics that successful Salesforce Administrators should possess. You should note that these characteristics are my opinion and not a requirement. But the really good Salesforce Administrators that I’ve met possess these characteristics.

  • Ability to listen and empathize with users. This is a “customer facing” position. Users are your customers. They deserve great customer service. If you have the ability to listen and learn about their problems, issues, and needs, you’ll do great.
  • Exceptional communicator. Communication is critical. Not only are the best administrators great at listening, but they are great at communicating. This role tends to work with individuals at all levels; from the CEO to the end user. Knowing how to communicate effectively with each at each level will bode well.
  • Ability to think outside the box. There is not a set way to do anything in Salesforce. That’s part of the beauty of the tool. That also means that for any one process or set of requirements, there are multiple solutions. You’ll need to think outside the box to ensure that all possibilities are captured and that the needs of the business are being met. This requires creative and critical thinking.

Should I become an Administrator or Developer?

Another common question is, should I become an Administrator or Developer?

This question is hard to answer because everyone is different. But, there is some basic information I can provide that may help you make a decision.

Administrators tend to be more customer-facing. We work with the business directly on a more regular basis. This requires a different skill set as a result. Administrators focus on declarative development (meaning we develop with clicks, not code).

Developers are typically knowledgeable in another coding language or have the ability to learn a coding language. While they do work directly with business users and stakeholders, they tend to operate more in the background; working more closely with the Administrator than the internal customer.

If you are interested in becoming a Developer, it is still recommended that you learn Salesforce as an Administrator. Ideally, you should not create code for something that can be done declaratively with the application. The only way to know what can and can’t be done with the platform using declarative development is to learn it! The best developers will validate this as well.

If you are still unsure of where to go down the track of Admin or Developer track, read this post, Beginner’s Guide to Salesforce Certification, to learn more.

Remember, you can do this! You just need to want it bad enough.

Photo Credit: Oscar Rethwell via Flickr

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236 Comments


  1. Vinay

    April 28, 2014 at 12:51 am

    Hi Brent,

    Is salesforce service consultant good career option for an IT professional with 18+ years experience in Program Management, Testing and PMO

    Regards,
    Vinay

    Reply

    • Brent Downey

      April 28, 2014 at 8:58 am

      While those skills will be extremely helpful in a consulting career, the key is to learn Salesforce as a platform from a solution perspective. The best consultants I have seen were system administrators first before getting into the world of consulting.

      Reply

  2. Rohit

    June 18, 2014 at 5:37 pm

    This page is so helpful. Thank you
    I am hearing so much about salesforce and want to get training as I am not from the tech world. Could you suggest if I start as admin or developer. Is the Term functional consultant ( in SAP) same as admin consultant in salesforce. Since there are many modules, could you suggest what module should be the stepping stone

    Thanks

    Reply

    • Brent Downey

      June 24, 2014 at 9:21 am

      Hello Rohit! I don’t know much about SAP and how that translates to Salesforce. I think that the best Salesforce consultants start out as administrators so my suggestion would be to get familiar with the Administrator position first. Plus, the administrator position will allow you to get a better understanding of the platform and the basic functions of the tool. Good luck!

      Reply

      • MassaBR

        October 14, 2014 at 12:39 pm

        hi Brent, first of all, thank you very much to make available such page.
        I was just reading the Q&A here and I figure i could get the meaning of the question of ROHIT – i see that functional consultant has focus more in busines process so that the consultant indentify which changes would imply to make the system fit to end user processes, i also see that this role of functional would be focused in business processes, but not much in technology. I myself was wondering if there would be another start point in SalesForce in CRM processes, like for Business Analysts, would there be something likely?

        cheers
        MassaBR

        Reply

  3. jayesh1989

    June 24, 2014 at 4:36 am

    i am Cross-Platform Mobile Application developer . i want to getting in SalseForce. What should i have to start ? Is there Mobile Apps developing ?

    Reply

    • Brent Downey

      June 24, 2014 at 9:26 am

      Salesforce has a lot of APIs that allow companies to create 3rd party applications for Salesforce. I don’t know what the market looks like for mobile applications. Salesforce1 mobile app has taken over as the defacto mobile app for the enterprise. But I have seen some really cool applications made for specific organizations. Good luck!

      Reply

  4. Saswat

    July 20, 2014 at 1:23 am

    Hello Brent,

    I am having 2 years of experience in Oracle CRM, Sales Logix, Google AdWords, Google Analytics, Digital marketing & Web designing. I want to learn Salesforce from the ground level to start my career as a salesforce consultant.I have done my B.Tech in Computer science and MBA in marketing. Will it be a good career option to enhance my job growth? then kindly tell me for learning, what would be my first step?

    Reply

    • Brent Downey

      July 21, 2014 at 8:06 am

      Hello Saswat. If you are interested in learning Salesforce, follow the above steps to get all of the initial training and hands-on learning you need to get started. Good luck!

      Reply

  5. Neha

    July 28, 2014 at 8:51 am

    Hi Brent , your post is very helpful.just wanted to take your advice really .well I have been in the tourism industry fir the past 10 years worked in sales and then business development. Was working in UK and recently moved to USA.have found that my industry is not flourishing and the jobs I m finding are like going back 7 years in my career (salary wise).Then someone mentioned salesforce to me and advice to change my career path. Do you think with my background if I get the admin certification it will really help me. I have no IT degree or experience. Would really appreciate your guidance.In the beginning what kind of salary packages I m looking at.it feels you know this industry really well.
    Regards
    Neha

    Reply

  6. Ryan

    August 1, 2014 at 7:41 am

    Hi Brent,
    I start a new job as a Project Manager for a major Salesforce partner in London soon which I’m really happy with! I would like to start my own consultancy from scratch one day. How many projects/years would you recommend and what would you recommend that I might not have thought of? Is it getting big in europe? I have no previous Salesforce experience but am an experienced Project Manager. Is it good to hire contractors first?
    Rgds Ryan

    Reply

    • Brent Downey

      August 1, 2014 at 2:36 pm

      Hello Ryan! Congratulations on your new job. Sounds very exciting! I hesitate to give you a time-frame or specific number of projects before getting into consulting. What I would say is that you want to have enough hands-on experience to know the system well (including limits, some basic creative solutions and work-arounds) and that you can articulate business requirements into the Salesforce solution well. I have seen some consultants who have great PM skills but never had hands-on experience with Salesforce (as an end-user or administrator) and the resulting solutions weren’t that great. While it can be done, the most effective consultants tends to be the ones that have a really good understanding of Salesforce in the past. Good luck!

      Reply

      • bineet kumar singh

        August 30, 2015 at 11:59 pm

        Hi Brent,

        Greetings!!!!!!!!!!

        I am a fresher..i dont have an proramming skills,but i am very much interested in salesforce admin job..kindly guide me form where should i start.

        Regards
        Bineet

        Reply

        • Brent Downey

          August 31, 2015 at 1:40 pm

          Follow the steps outlined in the post and you’ll be well on your way! Good luck!

          Reply

  7. Tushar

    August 10, 2014 at 12:45 pm

    HI Brent,
    I’m having 2 years of work exp of IT product sales and MBA in Mktng and Bachelor of Engg.
    Which module of sales force is best for me.
    some one suggest mi SAP SD so please suggest

    Reply

  8. JRR

    August 12, 2014 at 3:06 pm

    Hi Brent,

    Great Post. I was thinking about a career in salesforce. You have answered several of my questions in the above posts. I have SharePoint experience and was pursuing a career as a SharePoint Admin, but SP is a monster and difficult to learn all there is to learn and you need to have experience to find a job. Do you have an opinion RE: SP vs Salesforce? Would it be easier to find a SF job and is the SF job Market prevalent?

    Reply

    • Brent Downey

      August 12, 2014 at 3:51 pm

      Thanks JRR! SharePoint is a monster indeed. I think that many organizations are using SharePoint, but I am biased to Salesforce. The job market is exploding in a lot of areas; Admins, Developers and Consultants are in high demand right now. The platform isn’t difficult to learn but where I think that Salesforce has a leg-up on Microsoft is the community support. If you go to http://www.success.salesforce.com you’ll see just how engaged people are in the Salesforce community. This is where I did most of my learning – it’s a great resource. Salesforce does a great job of providing everything you need to become successful and that goes for new and old admins alike. Good luck!

      Reply

  9. JRR

    August 14, 2014 at 4:59 pm

    Hi Brent,
    Thanks for your response. What would you recommend as a career path and certification. I heard taking exams in this order: 201 401 301. I am sure this depends on what you want to do, but classes are expensive. Do you start off becoming an admin and then work from there. What do you start finding an entry level job.

    Reply

    • Brent Downey

      August 15, 2014 at 8:20 am

      You could get right into consulting if this is what you wanted to do, but I believe that the best way to start is down the admin path. This gives you the most hands-on experience (in my opinion) in an environment that would allow you to learn and make mistakes without worrying about feeling bad about charging a client to do this!

      Reply

  10. Tim Conroy

    September 15, 2014 at 5:45 pm

    Brent,

    Great information and your website is a wonderful resource. My goal is to be a guru Admin.,. I looked at some videos and know I would really like it! I am looking for the quickest way to get education and experience under my belt so I can start in the real world and grow from there. I do not have the money to take classes now for cert., but later on plan to save up. Baby steps. Using the tool is the best way I learn. What suggestions do you have. I want to get involved in the community and network too.

    Thank you for your time !

    Reply

    • Brent Downey

      September 16, 2014 at 9:51 am

      Thanks for the comment Tim! Follow the links above to access the Force.com workbook and setup your free developer org. These two items will be a very valuable resource for you. I still have and use my first developer org – you’ll have it forever! Find information on your local user group and be sure to join the meetings. You can find information at success.salesforce.com and click on User Groups. Also, go to YouTube and find the Dreamforce channel. You can see all of the past sessions. Take some time to watch the videos and learn that way as well. Good luck!

      Reply

  11. Tim Conroy

    September 18, 2014 at 10:15 pm

    Thanks Brent ! I have taken your advise and am using the SalesForce interface everyday. The You-tube and the help menu are great resources too. Back to learning !

    Reply

  12. Robin

    September 26, 2014 at 6:16 pm

    I did masters in MBA and would like to work as a Salesforce administrator. I have basic knowledge of few concepts,I used Salesforce demo tool for 20 days to understand the system by following few videos and documents. I am planning to apply for few contract jobs to start my career as a salesforce admin. Can I start working for some “X” company using this min experience? If I want to perform well in the organisation what all topics do I need to understand. Can you please suggest what all concepts I should know before getting into entry level job?

    Reply

    • Brent Downey

      September 26, 2014 at 10:27 pm

      Hello Robin – thanks for reading! There are two things that I think every administrator/consultant needs to understand: general knowledge of the platform and best practices. Thankfully, the general knowledge is a relatively easy one. Salesforce does a great job of providing resources that help users learn the system (such as the extensive documentation in Help & Training and videos on YouTube). Best practices can be learned through some of these channels as well, but this is where living the life of an admin comes into play. There is so much knowledge that one gets by working with a real-life company that can’t be learned through other means. This is why I encourage folks to become an administrator in an organization before becoming a consultant. Some of the best consultants I have worked with were administrators in their previous life and it showed. The quality of work and the critical thinking that was applied was all done through an extensive amount of hands-on knowledge. Good luck with everything!

      Reply

  13. Debabrata

    October 1, 2014 at 1:41 pm

    Hi Brent,

    I am a .Net professional with 9 years of experience. I am working in IBM. There was an initiative in my organization for some useful training on SFDC. Do you think it can be a good decision if I start thinking moving my career to SFDC now? What would be the best area which suits my career shift and progress well.

    Reply

    • Brent Downey

      October 2, 2014 at 8:20 am

      Hi Debabrata! I can’t say if moving into Salesforce right now is the right move for you personally, but I can say that if you wanted to move into the world of Salesforce, now is a good time. To get started, I would suggest setting up your dev org and going through the Force.com Fundamentals book (see links above). This will give you the base knowledge and understanding of Salesforce functionality and help you determine if Salesforce is the right move for you. Good luck and thanks for reading Admin Hero!

      Reply

  14. Priyanka

    October 13, 2014 at 2:35 am

    Hi,

    I am MCA graduate and wanted to start my career in salesforce.
    what all are the basic steps for a fresher to start career in salesforce and from where should i start.
    Please suggest it will be really helpful..
    Thanks in advance.

    Reply

    • Brent Downey

      October 15, 2014 at 9:03 am

      Thanks you for reading! I would start with the above suggested resources. They will prove the building blocks for learning the system and give you the ability to communicate in Salesforce language. Good luck!

      Reply

  15. Kevin

    October 20, 2014 at 6:11 pm

    Brent, great article. We are having our NPSP customized and after that I’ll be the admin. I’m trying to learn as much as possible. Helpful hint on Step 1 was a great idea, I’ll get my personal login after this comment! Bummer is I was at Dreamforce last week and didn’t pick up the free books. Are they still available from somewhere? Thanks

    Reply

  16. Vasantha

    November 19, 2014 at 10:23 pm

    Hi Brent,
    Im working as a Business analyst for the past 4 years. I do not have any technical skills. I did my graduation in science, and then did my masters in business administration. I do want to learn SFDC, but I’m not sure if I can pick it up, considering I have always worked on the functional side, and have no experience in coding. Can you please advise. Or suggest what courses I could take up to improve my standing in the IT industry.

    Thanks,
    Bujji

    Reply

    • Brent Downey

      November 20, 2014 at 8:23 am

      This sounds like the perfect job for you then! In my opinion, a successful Salesforce Administrator needs to have had hands-on experience in the functional side of the business. The reason is that you have a better understanding and appreciation for the pain-points that need to be solved using Salesforce. You know what questions to ask. The beautiful thing about Salesforce is that you don’t need to have any prior knowledge of coding. In fact, in my day-to-day world, I have not written a piece of code! Stay tuned to the blog because in 2015, I will be publishing some additional content around getting started with Salesforce in a series of posts which will hopefully provide you with additional insights.

      Reply

    • Harsh Batra

      July 19, 2015 at 1:42 pm

      Hi Vasantha,

      i have more than 11 years of Sales and business development experience and currently working with an IT company as an Advisor to VP(Sales). i have zero technical knowledge but wish to make my career in Business analyst or Functional consultant as all experience is in field.
      could you help me in this..

      Reply

      • Brent Downey

        July 21, 2015 at 4:30 pm

        Follow the steps above and you’ll be on the right track! Thanks for reading and I wish you the best of luck!

        Reply

  17. Mike

    December 16, 2014 at 11:54 am

    Hi Brent thanks for the great advice. I’ve been a stay at home dad since 2011 but want to get back in the IT field, I was a network administrator from 1997-2002 and sales from 2003-2011 I think I would be a great fit for Salesforce. I will defintely follow your steps above for getting started, just wondering about being off for so many years if this is going to be a realistic option for me?

    Thanks Mike

    Reply

    • Brent Downey

      December 16, 2014 at 1:07 pm

      Hello Mike. I think you past experience – especially in Sales will help out here. Salesforce isn’t so much about technology as it is process. The aim is to bring efficiency to users so that they are more effective at driving sales and servicing customers. Salesforce happens to be the tool that we use to drive that efficiency and effectiveness. I personally know many administrators and consultants who started out in sales, marketing or who have degrees in liberal arts who are awesome admins. Good luck!

      Reply

  18. Prady

    December 17, 2014 at 4:38 am

    Hi Brent, thanks for the great write-up. I am .NET Technical Lead with 8 years of experience. I am based in New Delhi, India. With a move from .NET to Salesforce, will my .NET experience help in retaining the Salary Package and job role? What’s your thoughts?

    Reply

    • Brent Downey

      December 17, 2014 at 8:49 am

      I’m not familiar with .NET from a professional standpoint, but I know that careers in Salesforce are very competitive and have salary ranges that are comparable to many IT professions. There isn’t a single location for salary information or ranges so perhaps talk with your local Salesforce User Group leader and see if they might be able to shed some light on that.

      Reply

  19. Bella

    January 8, 2015 at 11:34 am

    Hi Brent,

    I have recently passed my salesforce Admin 201 and i am not sure where to start. I have a developer account and i am practicing building apps and getting us to the system. I have realized that Salesforce is a wide ocean and there is loads of different job roles out there. I am not that experienced with salesforce therefore it is hard to find a job and gain experience. I am confused on what to do, what directions to take and i really could do with some guidance from you if possible. I would greatly appreciate it.

    Thank you

    Bella

    Reply

    • Brent Downey

      January 9, 2015 at 8:36 am

      Bella – congratulations on passing your certification exam! Sounds like you are on the right track. I would work your network hard to see what possibilities are available. There are many organizations that would hire entry-level Administrators but it may take some leg work. Also, consider doing some small consulting jobs on the side. Some companies need someone to do some basic configuration for them. This can be added to your resume and provide a little extra spending money. Check out the post here to learn more: https://adminhero.com/become-freelance-salesforce-consultant/

      Good luck!

      Reply

  20. sharanya

    January 23, 2015 at 11:01 pm

    Hello Brent,

    I thank you for all the information you gave. I’m thinking to start my career in salesforce. i had few doubts and confusions which are cleared after reading your article.
    one quick question..is there any order for sfdc admin certification? if so can you please tell that. is that certification valid for lifetime?

    Thank You,
    Sharanya.

    Reply

    • Brent Downey

      January 26, 2015 at 8:05 am

      Hello Sharanya! You have to obtain the Admin Certification before the Advanced Admin Certification. The same is true for the Developer certifications. You an review all prerequisites and get more details on the topics that will be on the test here: http://certification.salesforce.com/home

      Good luck!

      Reply

  21. srinivas

    February 1, 2015 at 9:25 am

    Hi Breant,

    i am currently having 3.6 yr’s of experience in mainframe tech. so i went to sales force coaching. Now i am in confusion like did i took correct decision on changing my skill.

    Can you please provide me your guidance on this.

    Thanks,
    Srinivas

    Reply

    • Brent Downey

      February 2, 2015 at 8:39 am

      Hello Srinivas. Since I don’t know all of the circumstances and the context of your decision, I’m afraid I can’t speak to your specific situation. However, I will make a general suggestion. If you are feeling uncomfortable about a transition into Salesforce, slow down a little bit. There is no reason to make your decisions quickly. More than likely you are feeling anxious about such a major life decision. Give yourself time to think about it. I would continue to work in your current position while learning Salesforce as a hobby. Once you feel like you want to go all-in with Salesforce, then make the transition. Do what works best for you.

      Reply

  22. Steven coates

    February 2, 2015 at 1:49 pm

    Hi Brent, great article, thank you! I’ve been in sales for 15 years and looking for a new career path, never been involved in IT sales but salesforce has grabbed my attention. I’m based in Dubai now and there’s a number of companies selling salesforce. What’s the best way to tackle this to enter a job in sales? Many thanks, Steven

    Reply

    • Brent Downey

      February 3, 2015 at 3:06 pm

      Hi Steven. Thanks for the comment. I’m probably not the right person to suggest how to get a job in sales with Salesforce, but I can totally help with how to get started as a Salesforce Admin. I know several Administrators who have had a background in Sales and it can actually help in your understanding of Salesforce and proper processes going forward. I would suggest following some of the materials above to help you get an understanding of Salesforce. Get involved with the Salesforce Community on social networks and the official Community pages (www.success.salesforce.com). Also, join your local user group if one exists. Good luck!

      Reply

  23. Chandu

    February 11, 2015 at 8:14 am

    Hi Brenk,very useful article for me. I started learning salesforce for my career change and I found interesting. I am learning theory but I have no idea how to practise it. Please suggest me how can I learn and get hands on with salesforce.

    Reply

    • Brent Downey

      February 11, 2015 at 8:48 am

      One of the best ways to learn is to find a use case in your personal life and build Salesforce to accommodate it. In the next Zero to Hero post, we are going to start the building process and I will be showing you how to build an app to track your automobile expenses using Salesforce (and Salesforce1)! If you’re looking for additional inspiration, check out . It’s a site that has tons of great ideas on using Salesforce to track and manage every day things. Good luck!

      Reply

  24. laide

    February 14, 2015 at 7:18 am

    Hi Brent,

    I wander if you can help. I signed up for a free dev Sandbox a few months ago but didn’t login that often. I just tried to login by requesting a new password but I am not receiving any emails. do you know why this is? the email address is correct.

    Thanks in advance.
    Laide

    Reply

    • Brent Downey

      February 14, 2015 at 9:16 am

      Hello Laide! The developer orgs are free and don’t expire, but there is a footnote to that. If the org went unused for 6 months (or you didn’t at least log in during that time), it can be closed. If you are unable to login, I would suggest creating a new dev org. Remember, the username just has to be in the form of an email but you can still use your real email address so that notifications get sent to you. So, for example, your username could be laidedevorg@gmail.com (even though this is a fake email address) but your user profile can have your real email address. This is what I’ve done with all of my orgs.

      Reply

  25. Asif

    February 16, 2015 at 2:53 am

    Hi Brent,

    Your sharing of knowledge was too good and I appreciate you.I have 10yrs of java/j2ee experience and
    Currently I am playing the role of project manager(no technical).
    I want to learn Salesforce but confused whether to go for developer or admin . As I want to have a consulting career in Salesforce which one should I target for admin/developer.
    And also if I opt for Technical project manager which one to choose. Kindly guide me. Awaited for your reply.

    Thanks
    Asif

    Reply

    • Brent Downey

      February 16, 2015 at 8:45 am

      If you are looking at becoming a consultant, I would work towards the Admin certifications first. This covers the basics of Salesforce and touches nearly every piece of functionality in the tool. Knowing how the system functions will allow you to have a better hands-on experience and as a result, be able to provide a better consulting experience for your future clients. Once you have the Admin certification, I would then work towards Developer. Please note this is just my professional opinion. There really isn’t a set track to follow. Good luck!

      Reply

  26. Ray Hinton

    February 20, 2015 at 9:51 am

    Hello Brent. Thank you for creating this page. I’m currently in sales, looking to make a career change to Salesforce Admin. I have some basic knowledge as a user, but would like to ask about the importance of taking a class. I’ve seen posts where a self study could be done as opposed to the classroom. What do you suggest? Also, do you know of any financial assistance programs to assist with the cost of selecting the classroom option?

    Reply

    • Brent Downey

      February 20, 2015 at 10:22 pm

      Hello Ray! Certification classes do provide some value, but they are expensive. I did take the admin and advanced admin courses and found them very helpful. While I learned some great tips and tricks, the classes don’t cover all of the content that will be on the exam. So, even with the class, you may need to do some self study. The only discounts for classes that I know of are for non-profits. Typically, there are discounts at Dreamforce as well but prices very and are only valid during Dreamforce. Depending on the topics you aren’t as familiar with, self-study may be just as good. If you have more than 6 months of Salesforce experience, check out the certification study group on the success community. The study group is a big commitment, but it’s free and 96% of folks who go through the study group pass the exam. . Good luck!

      Reply

  27. Karan

    February 23, 2015 at 9:24 pm

    Hi,

    I have 2 year of exp as a .NET developer, post which I did my MBA and currently am working as an Assistant Manager in a Project Management Role in IT/ITES market. I am confused whether to go for AWS or Salesforce as SFDC is a leader in SaaS and AWS is in IaaS, and CRM is the only Application where Salesforce in earning right now. I want to be a consultant. Kindly provide your inputs.

    Reply

    • Brent Downey

      February 24, 2015 at 9:22 am

      Hello Karan! Both AWS and Salesforce are great options and in some cases, there are folks who know both. You can do some amazing things using both applications so I would suggest that it is really a matter of what platform you enjoy working with. Having not personally worked with AWS, I can’t compare and contrast the two platforms, but I would suggest talking with folks in both areas to determine if the type of work is what you would enjoy. Who would you be working with and what would be the primary job function in both? After knowing that you may be able to come to a decision one way or another. Good luck!

      Reply

  28. Reema

    March 11, 2015 at 6:57 pm

    Hi Brent,

    I have recently started learning Salesforce and I am finding it very interesting. I have 9 years of PeopleSoft CRM Experience and almost all the functionalities that we code there are available in Salesforce with a simple click or drag and drop tool! I have also passed the Salesforce Admin certification and am raring to give more certifications.I am currently looking for jobs in Salesforce Admin but all the employers are looking for job experience. How would you suggest going about to gain more experience in this case.

    Reply

    • Brent Downey

      March 12, 2015 at 9:52 am

      Hello Reema! Thanks for reading. Good for you in getting certified. It’s a great accomplishment. I would suggest continuing to find full-time positions but while doing so, see if you can find some “freelance” style work that would allow you to get your hands dirty and produce some results. While not necessarily full-time work, it is experience nonetheless and will go a long way in helping you in your experience while building your resume. You’ll find that asking folks in your local user group or via LinkedIn will generate some good leads to work from. Good luck!

      Reply

  29. Jan

    March 15, 2015 at 7:01 pm

    Are there jobs for people who are beginners with Salesforce Admin? You mentioned trying to find freelance work? Are such types of jobs advertised in a special place? My concern is going into these training courses but not being able to find employment. Thanks.

    Reply

    • Brent Downey

      March 16, 2015 at 8:13 am

      Hello Jan! Yes, there are jobs to be had! It may take a little bit longer for you to find a position that fits your experience level, but they are out there! Depending on your background, it may not take you too long to learn the platform. Either way, you would be surprised what type of opportunities pop up when you have a little bit of knowledge. I use personally prefer LinkedIn to source freelance work and it has worked out well for me. Good luck!

      Reply

  30. Praks

    March 20, 2015 at 4:03 am

    Hi Brent,

    I have recently heard about SalesForce and from that day everyday i am going through different SalesForce sites to explore more about it.

    I have 5 years of Experience in IBM Mainframes and i feel like, i should change my Technology area for better future oppertunities. so i thought of Learning SalesForce for a good career options. I have few queries , Please clarify me

    1. Is it a better choice to move to SalesForce from Mainframe with respect to future Career opperunities?

    2. What would be the scope of SalesForce Professionals down the line 10 years?

    3. Which one is a better option for me SF Admin or SF Developer to start my SalesForce career ? , i have worked as a developer in last 5 years.

    Thank you in Advance…

    Reply

    • Brent Downey

      March 21, 2015 at 10:28 am

      Hello, Praks! Thanks for the comment. These questions are somewhat hard to answer since I don’t know much about you or your area of expertise. So, I am going to provide some general comments that will hopefully help you make a decision one way or another.

      Career opportunities in the cloud computing industry, including Salesforce, are growing and outpacing some other industries. I don’t know how it compares to your specific industry, but from what I understand cloud computing (in general) is a great place to be from a career perspective.

      The 10-year plan again depends on what you love to do. I know some Administrators who have been Admins for that long and don’t want to do anything else. I know some folks who work in every area of Salesforce (Administration, Developer, Consultant). There are various options and it will really depend on what you love. Personally, I see myself as a consultant long term but that is based on me and what I love to do.

      The Admin versus Developer question is one that you will need to determine and it will be based on the type of work you want to do and your comfort level with code. Administrators are business analysts and work closely with users. You’ll need to have a personality that works well with other people, have patience to work with users etc. This role is more of a people-person role. Developers tend to work more in the background. While they may have interaction with the business (depending on the organization), they tend to work more with the Administrator or business lead than with the users directly.

      I hope that was helpful! Good luck in your career.

      Reply

      • Praks

        March 21, 2015 at 3:59 pm

        Hi Brent,

        Thanks a lot for your answers on my queries. Now i am cleared on the SF Admin/Developer part.
        Now i am confident, that i am going on right track.. 🙂

        Hopefully we will get your Guidance/Help in future as well .

        Cheers SF !!!

        Reply

        • Urvashi

          May 31, 2015 at 1:25 pm

          Hi Praks,

          I am in the same boat and have 6 years of exp. in mainframe. What did you decide finally and how did it go? Please help. thanks!

          Reply

  31. Ankit Jain

    March 23, 2015 at 3:54 pm

    Hello Brent,

    Hope you are doing great.

    I have been doing business development (IT companies) for last 3+ years. I would like to ask, is it a good choice to learn Salesforce now?

    My specific questions
    1) Who can or should learn Salesforce-Admin?
    2) What is the best to learn in Salesforce, if you are not from tech background and don’t even want to code or development?
    3) Could you please help me with the certification name I should be learning in up-coming days based on my previous work experience and skills (in.linkedin.com/in/ankit27april)

    Thanks in advance for your time and reply.

    Reply

    • Brent Downey

      March 23, 2015 at 10:13 pm

      Hello Ankit! Thanks for your comment and thanks for reading Admin Hero. I don’t provide specific career advice to individuals as I am not qualified in that area but what I can do is provide you with some information that may help you make a decision for yourself.

      Salesforce is a tool just like a computer, or Outlook or Facebook. Anyone can learn how to use it as an end user or as an administrator. It just takes a little time, dedication and hands-on experience. I know folks from all sorts of backgrounds who have learned Salesforce and made a great career out of it. Don’t be intimidated by your experience or knowledge level!

      Being a Salesforce Administrator is really all about knowing how to problem solve and implement process-based solutions to those problems. If you can do that, and you have an affinity for customer service, then Salesforce Administration is a great option. I would suggest talking with other Salesforce Administrators in your network and get their opinions as well. Folks are eager to share and that feedback will go a long way in helping you decide how to proceed.

      Good luck!

      Reply

  32. Gokul

    March 24, 2015 at 2:22 pm

    Hi Brent ,

    First of all i need thank for such a wonderful website that you maintaining to guide the people who have interest in salesforce stream. Presently i am working as developer(close to 3years) in IBM Mainframes(using cobol,JCL and Db2) and i would like to make a switch in salesforce (which is mainly because of something it deals with cloud) .
    We can focus salesforce admin or Salesforce developer(certainly its based on our interest).But i would like to put a few queries and need solutions for making our career in salesforce stream.
    1.Will it become stagnant at one point in future?
    2.How about the demand of salesforce in current IT market
    3.do we need to update our skills periodically?
    4.Is there any prerequisite to become salesforce admin(like c,c++,java)
    5.Is there any prerequisite to become salesforce developer(like c,c++,java)

    Thanks in Advance

    Reply

    • Brent Downey

      March 24, 2015 at 3:49 pm

      Hello, Gokul! Thanks for the comment. Bluewolf, a Salesforce consultancy, puts out a yearly report which is available for free. It’s called The State of Salesforce and includes the current ecosystem and growth in the industry. This should help to provide some questions around sustainability and demand. With regards to skills, Salesforce has three releases a year and with each release, certified individuals are required to pass a short exam. There are no formal prerequisites for becoming an Admin or Developer, but, generally speaking, you should be a people person and excited to solve business problems. Good luck!

      Reply

  33. Amit

    March 28, 2015 at 11:11 am

    Hi Brett,

    Your website has been a real good learning tool for me (You Rock!).
    I have recently passed the ADM 201 certification. I am now looking out for opportunities to get a job in SF world.
    Can you kindly help me or suggest me ways to find a job in SalesForce domain.
    PS: I am planning to complete the Dev 401 certification some time soon.

    Thanks.

    Reply

    • Brent Downey

      March 30, 2015 at 8:24 am

      Hello, Amit! Thank you for the comment and congratulations on passing your certification! Finding Salesforce opportunities is quite easy through the traditional channels (job boards and related sites). I would leverage the power of your network as well. This is how I have found nearly all of my positions. Start applying to positions that look interesting to you. If experience is needed, you can always do some pro bono work with a non-profit for do some freelancing to build up your resume and experience. Good luck!

      Reply

      • Amit

        April 1, 2015 at 10:08 am

        Thanks for taking time out and replying to my query.

        I have started looking out for jobs on the job board but not of much significant help.

        I would like to do some free lancing or work for non profit, can you help me in getting the relevant exposure ?

        Regards,
        Amit

        Reply

        • Brent Downey

          April 1, 2015 at 10:26 am

          LinkedIn is a great place to find freelancing work. Give that a shot!

          Reply

        • Karan

          May 17, 2015 at 12:25 am

          Hi Brent,

          Just came across this site and it is really informative. Are there any ebooks for Admin course?

          @Amit : Congrats Mate! Where did you prepare from?

          Thanks!
          Karan

          Reply

          • Brent Downey

            May 19, 2015 at 1:37 pm

            Hi Karan! I don’t know that there are any books for certification or Admin training that I would really trust. I do recommend using the official Salesforce materials as those are updated with each release. Because Salesforce has 3 releases a year, 3rd party print material tends to get outdated before it’s even printed. The only exception would be CRM best practice type books (such as Salesforce.com Secrets of Success). These books focus more on best practices which apply to any version of Salesforce. In terms of certification, check on the Success Community. There is a good group there called Salesforce Certification Study Group that offers free certification help.

            Reply

  34. Orlando

    March 29, 2015 at 6:36 pm

    Hi Brent, your site has such great information. Reading through the comments and I may have overlooked, but is it possible for someone to be an Admin without having to do consulting work? Or “customer facing” work. I want to get started on the track to Salesforce Admin and then hopefully Developer but I wanted to ask that question first. I’m more of a behind the scenes worker. Thanks!

    Reply

    • Brent Downey

      March 30, 2015 at 8:32 am

      Hello, Orlando! Most companies are looking for Administrators with some experience and knowledge of the platform. This doesn’t mean that you must be a consultant or perform some sort of freelance work. This will depend quite a bit on the experience level the company is looking for and what the job description looks like. Salesforce Administrators, in most cases, work directly with the end users and the business. Again, this will differ based on the organization and the exact job description, but the position tends to be internal customer facing.

      Reply

  35. Sandy

    March 30, 2015 at 10:56 pm

    Hi Brent,

    I’m a corporate recruiter by profession.I would like to ,I’ve to IT side of my career so did sales force admin certification and now doing a advance certification.I never worked as sales force admin before,I’m new to this field.Im looking for help which can help me understand how sales force admin work at a company level.

    I would appreciate if you can help me with a ny sort of scenario based study modules.

    Thanks
    sandy

    Reply

    • Brent Downey

      March 31, 2015 at 9:58 pm

      Hello Sandy, thank you for your comment. The best way to study is to either join a study group run by the success community (success.salesforce.com), attend a training by a professional group such as Salesforce or Stonypoint or self-study. Or any and all combinations of these. Read blogs, watch YouTube videos and join your local user group. These will help you get ready for certification. Good luck!

      Reply

  36. Finla

    April 1, 2015 at 12:15 pm

    Hello Brent,

    I have recently completed Salesforce Administrator training and looking to do some volunteer work to strengthen my understanding. Any particular organization that you can connect me with?
    I plan to get certified once I feel confident(which is why I want to volunteer for salesforce Admin work)

    Reply

  37. Glenda Clark

    April 3, 2015 at 7:53 pm

    I am a Certified Salesforce Administrator, Certified Salesforce Developer and volunteer having trouble getting that first paid assignment. All my Salesforce experience is from self-study. How are people finding their first Salesforce jobs? I have the feeling that I will be successful after my first paid role, but I am having a tuff time getting that first job. Any advice would be appreciated?

    Reply

    • Amit

      April 4, 2015 at 7:56 am

      Hi Glenda,

      I am in the same boat as you.
      I am looking for my first paid assignment or even a volunteer project.
      I am afraid I may lose touch with SF if I dont work on it for longtime.

      Reply

    • Brent Downey

      April 6, 2015 at 9:09 am

      Hi Glenda. Your question is that a lot fo folks are asking. I suggest applying to any Salesforce Administrator position you find that peaks your interest. You never know how long a position has been open for and what a company is specifically looking for. Hopefully you’ll luck out and be awarded a position. Look at volunteering as a way to bolster your resume and build your experience. Good luck!

      Reply

  38. Big Fan

    April 10, 2015 at 9:49 am

    What are some best questions to ask after landing your dream job as Salesforce administrator on the first day ? Also wanted to say how great admin hero is it’s such a great help.

    Reply

    • Brent Downey

      April 10, 2015 at 10:14 am

      Hi Big Fan! I think that some of the best questions to ask on day one is related to the organization. Focus first on how the company runs, what products or services are being sold and how the company uses Salesforce. Sit with some users on day 1 (and for several days over the course of a few weeks) to see how they use Salesforce. This will give you a baseline understanding of the current state of Salesforce and get you familiar with the company processes. From there you can jump in and begin to evaluate the Salesforce system as a whole.

      Reply

  39. sam930

    April 16, 2015 at 4:32 am

    Hello brent.
    great website,great material..
    Im certified sf admin. Im very much looking for some salesforce volunteer opportunity in UK.
    If u know any, would be appreciated.. Im struggling finding them
    Thanks

    Reply

  40. shridevi

    April 21, 2015 at 1:45 am

    Hi Brent,

    Thanks for this page. I have started my career as salesforce developer few months back. I am comfortable in salesforce admin . I am feeling salesforce developer need more hand on experince . Now I got the opportunity to work in salesforce Testing . Is it good career or future for me to work in testing side. please give your feedback or suggestion.Thanks

    Reply

    • Brent Downey

      April 21, 2015 at 10:43 am

      Hello Shridevi! It sounds like you have several options! What I would do is create a classic pros and cons list for each position and see which one has more pros then cons and then make your decision. You won’t regret it!

      Reply

  41. Prashant

    April 26, 2015 at 10:31 pm

    Hello Brent,
    This is such a great website to know about SFDC. Thanks for all the efforts you have put in.
    Im getting inclined in this whole CRM world and everytime i see this huge Salesforce building on my way to work,im like what is this all about and what it would take to become an expert in this area. And im highly confused at this point in my career.
    I have around 10 years of experience in QA, currently playing the role of a Project Manager with PMP ceritified in San Francisco. I have an MBA degree as well from a reputed university but unfortunately im not able to leverage the learnings from my MBA in my current Job.
    Can you please advise me if getting certified in sf admin will help me shift my career path totally in this sf world. Im open to learn anything for that matter. Also is there a SF group that help individuals clearing doubts/clarifications in the real world?
    Your inputs will certainly help me making a career decision at this juncture , thanks

    Reply

    • Brent Downey

      April 27, 2015 at 8:14 am

      Hello Prashant. Sounds like your skill set is perfect for this role. However, I will say that it doesn’t take an MBA to be a Salesforce Administrator. There are other areas you can explore though, such as PM, if that is interesting to you. That being said, certification is a big help in finding a job, but it isn’t necessary to start out with. Check out the Salesforce Success Community. It can be found at http://www.success.salesforce.com and it’s made up of over 1 million customers. Folks share best practices and great content to help each other stay encouraged and grow in their knowledge of the platform. Good luck!

      Reply

  42. Ambrish Anand

    May 1, 2015 at 12:55 am

    Hi Brent,

    I am a system engineer having 5 years of experience in CRM.Currently working in siebel CRM in a indian MNC but I am not getting got opportunities for siebel in other IT firms.So Willing to switch to some other CRM technologies,could you please guide me as suitable is SFDC for IT professionals like me as I don’t have any working/live project experience in this technology.

    thanks,
    Ambrish

    Reply

    • Brent Downey

      May 1, 2015 at 10:10 am

      There are a ton of Salesforce jobs across the US, and I am sure in India as well. I would suggest finding ways to get involved and gain the experience. This can be done through pro bono work with non profits or for profits, self-teaching and more. If you have some CRM experience, I would imagine that you would have a good baseline knowledge to help get you started. Good luck!

      Reply

  43. Anup

    May 11, 2015 at 8:41 am

    Hello Brent,
    This is such a great website to know about SFDC. Thanks for this page.

    I have completed my engineering in electronics and joined as fresher at MNC however, they put me on manual testing since I am not having CSE bag-round.
    I am working on manual testing from last 6-7 months. I wanted move from this manual testing asap. Now, I start learning saleforce and I wanted to start my career in salesforce. I have few queries, please clarify me
    1) Is it right decision to go for it?
    2) Which will be the best career path in salesforce for me as I am not having good coding knowledge?
    3) After having experience in manual testing, is it able to get job on salesforce platform?
    4) What will be the future scope of salesforce professional?
    Thank you in advance…

    Reply

    • Brent Downey

      May 11, 2015 at 1:20 pm

      Hello Anup! Thanks for your comments! I can’t answer all of these questions for you because, for example, I don’t know if this is the right move for you. You’ll need to make that determination yourself after collecting knowledge and talking with others. What I can tell you is that Salesforce Administrators don’t need to know any code. I have been an admin for over 5 years and don’t know how to write a single line of Apex. However, if you want to learn code, you can! There are great career opportunities on the Developer side of the spectrum as well. Salesforce positions are still hard to fill in many areas. There is a demand for Salesforce professionals and I think that there will continue to be. And, to be honest, if you decide you don’t like it, you’ll learn a lot about business processes that will apply to other industries and positions. Good luck in your career journey and thanks for reading!

      Reply

  44. Hemanth

    May 14, 2015 at 6:17 am

    Hello, Mr Brent, I have different work experience nothing related to IT nor related to any tools(sfdc etc). My question is do I have to learn any subjects like java etc to get in to this sfdc ?? One more thing is, as I’m working on other job I hardly get much time to learn new things, so In order to gain good hands on experience in sales force admin how many hours do I have to dedicate at an average ? And how long will a normal layman would take to secure sf-Admin certification.
    Thanks in advance…

    Reply

    • Brent Downey

      May 19, 2015 at 1:06 pm

      Hello Hermanth! You don’t need to learn a programming language to work with Salesforce. As an Administrator or Project Manager, you just need to know the system which is, thankfully, declarative, meaning that you can create using button-clicks. Check out the Zero to Hero series here on Admin Hero. It will get you started and give you a feel for what it’s like to build using declarative functionality.

      Reply

  45. Jay

    May 15, 2015 at 4:43 am

    Hi Brent,

    I am having 15 years of experience and working as a Solution Architect functional side of the Telecom Solutions. I am working on the product using MS Dynamics CRM for the past 4 years. In my past experience 10 Years worked as java developer. Even though I am good in functional side as Architect would like to play safe with career being also good in Technical side. Hence I though of choosing Salesforce and get some certifications and add to my career path. Could you please share your thoughts taking up sales force and moving my career as Salesforce architect is right track for growth.

    Thanks in Advance.

    Reply

    • Brent Downey

      May 19, 2015 at 1:31 pm

      Hi Jay! I can’t say if becoming an Architect is the right career path for you specifically (because I don’t really know you) but it sounds like something to explore. There are very few certified Technical Architect’s in the Salesforce world (less than 10 I think) so it’s a great goal to have! Based on your experience, you would probably pick up on Salesforce pretty well, eve if it was as a Salesforce Administrator. I stumbled into Salesforce about 6 years ago now, and I have built my entire career (thus far) on the platform. I am confident that you can too!

      Reply

  46. Sam Samuel

    May 15, 2015 at 5:13 pm

    Hi Brent,

    Thanks for the great website and information.
    I have few years of experience as an application developer and looking to change my career.
    The problem is I am in mid fifties and want to learn this a new career.
    Do you think I will have problem getting a job or learning this new concept because of my
    age.
    Your advice will be greatly appreciated.
    Thank you so much.

    Reply

    • Brent Downey

      May 19, 2015 at 1:34 pm

      Hello Sam! I would say go for it! You’ll only having trouble finding a job if you don’t know how to be awesome at it! Take the time to learn the application, understand it’s importance in an organization, become familiar with business process and efficiency and rock their socks off!

      Reply

  47. PC Nath

    May 17, 2015 at 9:19 am

    Hi Brent,

    Appreciate for your effort in creating awareness about careers in SFDC.
    I need an advice from you.
    I am a engineering and MBA graduate with 9+ years on exp in the area(s) of business analysis and project management (in IT). I am interested in non-technical roles (as business analyst).
    I have no knowledge in SFDC. Please advise what kind of opportunities i can explore in SFDC at this juncture in my career.

    Thanks again!
    PC Nath

    Reply

    • Brent Downey

      May 19, 2015 at 1:42 pm

      Thanks for your comment! The world of Salesforce offers multiple non-technical roles. Salesforce Admin is not technical in the sense that you need to know code. A basic understanding of relational databases helps and problem solving is a must, but it’s limited on the technical in most cases. Business Analyst may be a good spot. That would be less functional hands-on with Salesforce generally and more focused on the reporting aspect of the business. You could do Project Management as well. There are caveats to all of these though as the roles vary from company to company. Read the job descriptions carefully to determine the level of technical ability required and determine if that is a good fit for you.

      Reply

  48. MUNI

    May 20, 2015 at 8:43 pm

    Hi,
    Iam MCA graduate and wanted to start my career in salesforce.
    what all are the basic steps for a fresher to start career in salesforce and from where should i start.
    Please suggest it will be really helpful..
    Thanks in advance.

    Reply

    • Brent Downey

      May 21, 2015 at 10:02 am

      Hello Muni! Read through the article above. It walks you through all of the steps and resources you need to get started!

      Reply

  49. Heather

    May 21, 2015 at 1:59 pm

    Brent, I looking at changing my career path into a more tech industry role. I do not know any code, but am able to learn. I come from an Administration/Accounting background and am currently employed as a CS Manager. Salesforce seems a platform that you can learn as a non IT/Programmer? Are there telecommute positions offered or are most positions in-house? As I said I live in a rural community so telecommute is what I typically look for but would not be opposed to moving for a great career opportunity. Are Administrator’s and Developers entry-level positions or just positions you picked to discuss in this article? Would you say a shift from my current career path towards a career in Salesforce is possible? If yes, does it only entail this path you have outlined in this article, or would I need to obtain other certifications and go back to college. I do currently have a degree but it is an Environmental Studies Degree so nothing to do with technology. Thank you for your response.

    Reply

    • Brent Downey

      May 23, 2015 at 1:36 pm

      Hello Heather! There are some jobs that would allow you to be virtual, but that will all be based on the organization. Personally speaking, the Salesforce Administrator role is more impactful when you can be there in-person. Working with stakeholders and folks who are on-site provides more value. But, that really is up to the organization itself. Good luck!

      Reply

  50. Khushbu

    June 3, 2015 at 8:21 pm

    Hi Brent!

    I have been in IT in .Net platform with C#, SQL and ASP.NET for 6 years. I had a great job with work from home option which worked pretty well with two kids. But recently I got laid off and someone from my IT friends recommend me to try in Salesforce since there are lots of opportunities to work from home in this field with great pay.

    So what I wanted to know from your experience is that, is Salesforce long term tool/product or just a matter of time or craze? I can learn Salesforce but before that I wanted to know if it is worth to spend time on for a career change. And also wanted to know if it is possible to work remotely in Salesforce. Any suggestion will be helpful.

    Thanks!

    Reply

    • Brent Downey

      June 5, 2015 at 8:32 am

      Great question. There are a lot of people who stake their livelihood on Salesforce. Salesforce is a Fortune 500 company with over 15,000 employees and an estimated value of close to 50 billion dollars. They will soon become the 4th largest software company in the world. With those statistics, I would be hard pressed to call it a “craze.” That being said, you probably aren’t looking at working for Salesforce proper so the likelihood of changes within an organization that uses Salesfoce is unpredictable. What I can say is that it’s a growing industry and I personally don’t have any other plans for my career. Good luck!

      Reply

  51. Kumar

    June 7, 2015 at 2:42 pm

    Hello…Currently I am working with Infosys BPO as a process executive, where we use salesforce to solve cases…I planned to do salesforce certification….then which certification is best for me developer or admin…My qualification is B Tech (Engineering).

    Reply

    • Brent Downey

      June 8, 2015 at 9:12 am

      Hello Kumar! The Developer and Admin Certification are in the same wheelhouse. The Admin Cert focuses on the functionality of the app while the basic Developer cert focuses on the structure of the database and tests your understanding of how to build solutions. They are, in my opinion, two different elements of the same certification. I personally have both (in addition to the Advanced Admin cert) and find that both are helpful.

      Reply

  52. salesforce sample questions

    June 10, 2015 at 11:27 pm

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  53. Rohini

    June 12, 2015 at 3:28 am

    Hi Brent,

    I am a fresher with almost 2 months internship experience of Market research in India and 9 months of Marketing experience in London including 3 month internship.I also have ISTQB- testing foundation certification. I am looking to do Salesforce 201 certification now. My Bachelors is Biotechnology and Masters is in Marketing. Do you think it is good for me to go for 201, will it be beneficial for me considering my experience? Do I need to have any coding knowledge for it? Also Can you guide me for some Study materials to appear for this exam, I have company user log in for Salesforce and Marketo where I am working currrently as Marketing Assistant and work on Automation. Any pointers will be helpful. Thanks in advance!!

    Reply

    • Brent Downey

      June 12, 2015 at 9:22 am

      Hello Rohini. Check the comments above. Some folks have asked similar questions and there are some good resources marked in the comments. You’ll need to decide what you’ll want to do for your career in Salesforce. Obtaining your 201 certification is a good option regardless of what you want to do. It will not prohibit you from moving into a different career path in the future.

      Reply

  54. Kumar

    June 12, 2015 at 4:35 am

    Hi Brent…Thanks for your suggestion…Earlier I was ask a question regarding Salesforce certification (whether admin or developer) is good for me…Because I work in a BPO…Now I want to shift IT where my my BPO salesforce work experience can be counted…So for this future plan which certification is best for me…

    Thanks…

    Reply

    • Brent Downey

      June 12, 2015 at 9:23 am

      Hi Kumar – any certification you take will be beneficial. Just because you get your Administrator certification doesn’t mean that you can’t become a developer. Do some research and see what you think will be best given your immediate situation.

      Reply

  55. Sairam

    June 26, 2015 at 7:06 pm

    I learning salesforce course but now what is the best…..I don’t have any idea this course so please suggested me

    Reply

    • Brent Downey

      June 30, 2015 at 10:30 am

      If you are referring to certification courses, I would focus either on the 201 or 301 courses and exams. 301 is a Developer certification, but it’s focused on declarative development which is what Salesforce Administrators do all day. 201 focuses more on the business process and how you would implement certain business scenarios into Salesforce given the existing functionality. Both are beneficial, and I would suggest getting both over the course of some time (I have both) but you’ll want to decide which route to take first. Good luck!

      Reply

      • Sairam

        June 30, 2015 at 2:36 pm

        Thanks brent for your suggestions, so what was the easy in salesforce course…either 301 or 201 it’s a good nd easy, i want without programing in salesforce so tell me brent…..i was so appreciated your segments…..which kind of the we can select me

        Reply

        • Brent Downey

          July 1, 2015 at 9:36 am

          201 and 301 are different in that they are focused on slightly different items. 201 is more focused on the day-to-day process of the Salesforce Administrator. It focuses on product knowledge, but also business process knowledge. 301 is the Developer path and it focuses more on how to build with Salesforce. It isn’t code, it’s declarative (point and click). Both are good options, but you’ll want to determine the path you want to go through to start. 201 and 301 are prerequisites for their respective certifications (ie: you must take 201 before you can take 211). Good luck!

          Reply

        • Pandit

          October 23, 2015 at 2:46 am

          Frankly speaking, Sairam, work on your english first. Make it stronger and then go to Salesforce.

          Reply

  56. kasi

    July 3, 2015 at 12:05 am

    how much package will expect 3years experiance of sales force admin

    Reply

  57. Sri Krish

    July 6, 2015 at 11:49 pm

    Hello Brent,

    Good Day!

    I am a MBA grad with couple of years sales experience of IT software. I am eager to know if SalesForce Certification will add value to my resume and how a MBA + Salesforce certification is considered in the market and what are the job roles I can look out for.

    Looking forward to hear from you.

    Reply

  58. Y Dinesh

    July 7, 2015 at 11:17 am

    Hi Brent,
    I am completely from different background, M.Sc. Biotechnology. I am very much interested in salesforce and i am certified Salesforce administrator. I dont have much experience in it and I am almost fresher. How do companies respond when i am from completely life science background and how should I approach to the companies for interview? Appreciate your response

    Regards,
    Y Dinesh

    Reply

  59. raju

    July 11, 2015 at 4:19 am

    I would like to begin my carrier in sales force. can u tell me how long it will sustain in the market

    Reply

  60. ASHEESH SHARMA

    July 14, 2015 at 2:26 am

    Hi

    I have 6 years of expierence as server admin in IT industry. I have come to know if i go for Salesforce Admin there are not enough jobs in India .
    Can you please suggest as I have done MCA but if i go for salesforce developer as well how will i mannage it as Salesforce devloper i will not be having any expierence in live environment

    Regards
    Asheesh
    9873153364

    Reply

  61. Ramesh

    July 14, 2015 at 10:59 am

    Hi Brent,

    Please advise me here.

    I am into Oracle CRM with around 8 years of experience in it. In April, I was trained on Salesforce and I am now looking for a break in it.

    Please guide me as to how I could go about it.

    Thank you

    Best Regards,
    Ramesh

    Reply

    • Brent Downey

      July 14, 2015 at 2:03 pm

      Network, network, network! Get your name out there and become proficient in the app. You’ll do great.

      Reply

    • Brent Downey

      July 16, 2015 at 9:18 am

      It’s all about practice and networking! If you are looking for a position, start working your network; attend user groups and build your personal brand in your local community. It’s a great place to start!

      Reply

  62. Katie

    July 16, 2015 at 9:18 pm

    Hi Brent,

    Just wanted to show appreciation for the informative post. I’ve been learning and loving Salesforce at a large national organization in a non-administrator role, and it’s great to know there are free opportunities out there to still gain this administrator experience. Thank you!

    Reply

    • Brent Downey

      July 21, 2015 at 4:20 pm

      You are more than welcome Katie! Thanks for reading. I wish you the best of luck!

      Reply

  63. vinay singh

    July 21, 2015 at 2:19 am

    Hello sir,

    I have done mba in retail management.and have 2 years if experience as a store manager..
    Is this course helpful for me…or can I do this and do job related to saleforce

    Reply

  64. VIvek

    July 24, 2015 at 3:43 am

    Hi I have years of experience in sales and distribution , Is sales force a good option for me.. also how can I learn or get certified in sales force administrator

    Reply

  65. Srinivas

    July 24, 2015 at 7:15 am

    Hi Brent:

    Thats a great write up. Thanks much.

    I have about 11 years of experience in Sales in the IT industry. Considering that I have no hard-core (coding-level) technical background. Which certification/career path within SalesForce would you recommend? Also, are there ‘authorized training centers’ for SalesForce, just like SAPs. Thanks again for the article!

    Reply

    • Brent Downey

      July 27, 2015 at 8:18 am

      Check out a new post called . I think it will help you make a decision.

      Reply

  66. ARaina

    July 26, 2015 at 12:52 pm

    Hello Brent,
    Came around you article, u hve provided great information to go thru.
    Thank you for that.
    I need a guidance from you.
    Though I started my career as a Java developer with a MNC and been now 3.5 years in all.
    I have not developed interest in coding as much as one should have to excel in the field, infact i do get stuck while doing the same,so,in short I have no love for coding.
    Now i have come across an opportunity provided by my company to get kind of virtually trained in SalesForce as my company needs SalesForce developers/Admin by year end and also complete certification in Dev401 or Admin201.Basically they need SalesForce guys and giving chance to whosoever wants to change their technology. So, I know SalesForce has a great career opportunity in future and I am looking forward to it, now the confusion I am facing is whether I should go for Developer or Admin, coz in developments its again coding which i dont feel comfortable,so,if you can let me know about Admin side and career oportunities & growth in it and what will be the best option.

    Reply

  67. venkatesh

    July 27, 2015 at 1:14 am

    Hi Brent,
    Thanks for the informative page you provided towards salesforce tool and i am a 6+ years in IT industry and i am into Microsoft dynamics CRM and i want to know how much it will be useful for me having microsoft crm experience towards salesforce platform learning and making salesforce as a career option.Please suggest me your views on this and thanks for reading this post.

    Reply

    • Brent Downey

      July 27, 2015 at 8:20 am

      Any CRM experience is good experience. I think that what you’ll find “difficult” would be learning a new platform and the best practices that are tied to that specific application. However, you already have the business knowledge and soft skills to do well with any new CRM or operations type role. Good luck!

      Reply

  68. priya

    July 28, 2015 at 7:51 am

    Hi Brent
    I read your article. It was really nice and helpful to get clear idea about sales force. I have already started working as admin of one of the sales force applications. I would like to know more about it. I would like to learn more admin functionality in depth. what would you suggest for that?

    Reply

    • Brent Downey

      July 28, 2015 at 7:59 am

      Hi Priya. Follow the suggested steps in the article and you’ll learn more of the admin functionality.

      Reply

  69. Su Isaza

    July 29, 2015 at 4:20 am

    great read!

    Reply

  70. Anuj Datta

    August 6, 2015 at 10:54 am

    Hi David,

    I have an overall experience of 7 years in IT field mainly in Support Services. Could you please help me out if Salesforce.com certification would be an advantage for me to boost up my career as Consultant. Also, could you please share the path or procedure that I should follow to pursue this technology.

    Thanks
    Anuj

    Reply

  71. ashish

    August 6, 2015 at 11:58 am

    hi. I have been working in sfdc from last more than 2yrs as config management role. It is somewhat admin role in sfdc. I manage code migration in sfdc via changeset and via ant script and other major stuff like issue resolution regarding conga conductor and its installation via sfdc case. And sandbox refresh activity and access management to team. I work for mnc company. My total exp is 9 yrs and 2+ yrs on sfdc only. I have not done any certification so far in sfdc. Should i go for certification for more visibility for my role. I want to sharpen my skills more in sfdc areas so that can have my visibility as sfdc consultant and admin across the worldwide. as per my current knowledge can i have some freelance job as well.

    Reply

  72. Ankit

    August 10, 2015 at 3:55 am

    HI Brent,

    Currently i am unemployed. can i still appear for salesforce certification?
    Because while i try to create an account in webassessor site, it asks for a company name, and the field is mandatory. What should i fill in? Can i fill in my previous company name?
    Please let me know, Thanks in advance.

    Regards
    Ankit

    Reply

    • Brent Downey

      August 11, 2015 at 2:54 pm

      Hi Ankit. You don’t need to enter your company name as it is today. You should be able to enter something like “Self” to satisfy the field. I’m not really sure why they ask for that anyhow!

      Reply

  73. Ishan

    August 22, 2015 at 11:06 am

    Hi Brent,
    I have 2 yr of experience in testing domain & now I want to move in salesforce it’s right choice for me..?? Is this course helpful for me…or can I do this and do job related to saleforce.

    Reply

    • Brent Downey

      August 23, 2015 at 5:09 pm

      Hello Ishan! If you like people and processes, Salesforce is something you can totally learn! Follow the steps outlined in the post and you can determine if you like it or not! Good luck.

      Reply

  74. Sarayu

    August 24, 2015 at 3:04 pm

    Hi Brent,

    I am trying to learn a new technology. I could not able to make a decision between Hadoop and Salesforce. Which one do you suggest?

    Reply

    • Brent Downey

      August 24, 2015 at 8:43 pm

      Hello Sarayu. I don’t actually have any experience with Hadoop so I can’t really answer your question!

      Reply

  75. Anand

    August 28, 2015 at 5:51 am

    Hi brent I got placement In some mnc company and I got stream as dbms still I have 2 months to join and my friend said that sales force is good for my future… actually I don’t know about sales force …so I want to know what is the scope of this..it is really help full for my career …

    Reply

    • Brent Downey

      August 28, 2015 at 8:22 am

      Hi Anand. Salesforce is the number 4 technology company in the world. Their products are used by over 150,000 organizations. It is not the only CRM or development platform, but it is one of the biggest. Let’s just say that exploring Salesforce won’t hurt your career options!

      Reply

  76. Vishu

    August 29, 2015 at 3:29 am

    Hello Brent, Thank you for this helpful information regarding salesforce. Please find sometime to answer or comment on my below query.
    At present im working as L2 Linux admin (redhat, centos, etc) in a US based company.
    And i also have knowledge on vmware (vcp5.5) and certified.
    I have 8 yrs exp in this unix system admin field.
    I am Master of Computer Applications (MCA) graduate.
    Please suggest me if it will be a good move, if i plan my career into salesforce admin? Will my previous exp count in this field or would it be a risk to proceed with.
    Please share your thoughts or comments. Any advise is also welcomed.
    Thanks in advance.

    Reply

    • Brent Downey

      August 31, 2015 at 1:39 pm

      Your previous experience is always going to be helpful no matter what job you take! If you are willing and able to learn the Salesforce platform, I’m sure that your experience will be very valuable.

      Reply

  77. Shweta

    September 23, 2015 at 11:27 pm

    Hi Brent, I have total 6.5 years IT industry experience(In automation testing and support). Last 3 years parallel I am working as salesforce admin..Usually I worked on Standard objects which has already been created by another admin and some other admin calls.I have question now if I cleared certification 201 and 401 what would be chances of growth in salseforce domain in admin and develpoer profile..

    Reply

    • Brent Downey

      September 25, 2015 at 9:50 am

      Hello Shweta! The Administrator and Developer roles are still quite prominent. I would say that you would still have quite a bit of job options available in the space. Good luck!

      Reply

  78. meesha

    September 30, 2015 at 9:48 pm

    Brent,

    I am working in an MNC as application lead and having 10 years of technical IT experiece.
    I heard lot about the salesforce . I want to move my IT carrier into salesforce.
    I hav learning capabilities and i know if I put strong determination, I can take this up.
    But, not sure whether it will be good move or not.Will it be good decison or not as I am new to this salesforce. Please help to clear my doubuts

    Reply

    • Brent Downey

      October 7, 2015 at 9:03 am

      Hi Meesha! I can tell you from personal experience, Salesforce was an awesome career move for me. I would recommend it to anyone who is thinking about making the switch. But, if you are still uncertain, you may want to talk in-person with some others in the industry. Check out your local Salesforce user group or chat with folks on Twitter or LinkedIn. Good luck!

      Reply

  79. Gurpreet Singh

    October 7, 2015 at 1:30 pm

    I have my Salesforce.com Certified Administrator credential, and would like to gain more experience in the field.
    I am interested in the opportunity of employment as CERTIFIED SALESFORCE ADMINISTRATOR ENTRY LEVEL. I am currently unemployed.I am located in the Fremont California (USA) region
    Appreciate any leads or any direction you can give
    I am a hard working person I love to work. I am flexible, loyal, very organized and prepared to learn new things.

    Reply

  80. Rukmanipriya Alaadu

    October 12, 2015 at 5:05 am

    Hi Brent,

    Your website is awesome with lots of information!!

    I’m a Salesforce professional, having 7+ years of SFDC experience and 11+ years of IT experience totally. Recently, I have been working as a Project Lead to manage a project of a US client remotely managing the offshore developer team.
    I would like to get a similar opportunity. Can you guide me in fetching work-from-home Project Lead roles from US?

    Im a Salesforce Certified Administrator and Developer certified (a month ago).

    Please advise.

    Regards,
    Priya
    (from India)

    Reply

  81. Elle

    October 15, 2015 at 1:29 am

    Hi Brent! Great article! My company is currently hiring two admins, one of my co-workers and I have been pushing for the jobs because we have experience as being admins indirectly within the company. However the hiring manager is making it very difficult to get an interview and get the process started. What is your suggestion? Should we give up and look elsewhere or should we push for the position?

    Reply

    • Brent Downey

      October 21, 2015 at 9:01 am

      I would continue to push until it’s not feasible. I wouldn’t tell you to quit – you’ll have to determine what is best for you and your career. But, while you are there, continue to do good work, and find a way to show the value another admin would bring. Quantify the numbers and help to present a business case and that extra effort may help to make the justification to get the process rolling.

      Reply

  82. Kim

    October 19, 2015 at 11:33 pm

    Hi, i think hat i saw you visited my weblog thus i came to “return the favor”.I am
    attempting to find things to enhance my site!I suppose its ok to use a few
    of your ideas!!

    Reply

  83. Sunil

    October 27, 2015 at 3:40 am

    Hi Brent,

    I have worked on Oracle Siebel CRM from last 2 years as Siebel developer working on configuration, scripting and workflows, now I want to jump into this salesforce stream can you suggest me what will good one to start with (Admin or developer) so that I can increase my market value. I would also like to which big MNC uses salesforce CRM

    Reply

    • Brent Downey

      October 27, 2015 at 3:32 pm

      Developer vs Admin is quite different. Developers would be focused on creating functionality with code, typically with no or minimal interaction with business users depending on the role. That is compared to an Admin who builds in Salesforce without code (declarative) and works closely with the business. If you don’t know code currently, go the Admin route. If you do know code and still aren’t sure, talk with a Salesforce Developer and Admin to get an idea of what their work looks like. That should help some!

      Reply

  84. Veer

    November 13, 2015 at 10:07 am

    Hi Brent,

    I’m planning to learn the Salesforce admin and as a developer. I m currently working with a ecommerce company and I’m just using the salesforce to find certain information. Salesforce is not what I work with but have an idea about it. I will finish the course and once I’m ready I’ll take up the certification too. My concern is I’m planning to move abroad in Salesforce profile. I’m not sure how soon I can atleast be a admin professional if not a developer.

    Reply

  85. Honey

    November 14, 2015 at 5:00 pm

    Hello Brent,

    Thanks for your help. I am an IT professional. I hate coding and hence not in touch with IT from 2 years. I am in Paris and don’t speak French, Journey so far has beeen super tough to get a job without speaking French.

    I am a people person and enjoy client facing.

    Q1 Me being in France, Does salesforce require French language ?

    Q2 How much time should I think to invest at least to get trained for admin role ?

    Reply

  86. Long

    December 7, 2015 at 9:54 am

    Hi Brent,
    Thank you for your information. It helps me to know how to become a Salesforce consultant.

    Reply

  87. Richard

    December 8, 2015 at 5:15 pm

    Hi Brent,

    I have over 7+ years technical support experience in total and for the type of role im in right now, i can say im salesforce admin. I’m providing support for salesforce admins and users from password resets, email templates etc but my role is limited to declarative side of sfdc. My challenge is I want to expand my skill sets and acquire developer experience. Which empoyers here are looking. I love the idea of doing pro bono stuff however this is something i cant afford right now, living in a developing country, this is not a possibility at the moment on a financial standpoint. Is there an alternate way for me to acquire dev skills and experience? By the way I’m in the Philippines

    Reply

  88. SK-81

    December 18, 2015 at 2:32 am

    Hi Brent,
    A well structure content and good booster for people looking for a career in Salesforce.
    As Salesforce is trending now, what is the minimum level of experience expected to start a career in Salesforce?

    Reply

  89. kumar

    December 21, 2015 at 8:06 am

    Hi I am new to sales force , I worked as Manual testing Engineer for 4 year 7 months . Now I lost my job . Heard a lot about sales force so want to take Sales force Admin as career .
    what is the package for admin in sales force if i do certification in admin
    My package was 6.5 lakhs per year in software testing

    My Question are

    How is the career in sales force ?
    IS there to much of Programming in sales force?
    As I am from Software testing is programming in sales is too tough ?
    As I have IT experience for almost 4 years and 7 months in IT field and my package was 54000 per month Would i able to get good package for Sales force admin ?

    Reply

  90. Mahesh

    December 21, 2015 at 6:28 pm

    Hi Brent, This is mahesh from san diego, i am a typical sales background guy but wanted to change my career into IT field , will this salesforce admin role can be suitable for me .what is the certification course fee and what will be the start pay in san diego for freshers or 2 plus yer experience

    Reply

    • Brent Downey

      January 8, 2016 at 12:56 pm

      Great question! The Admin role is great for all types of people. Coming from Sales, you have the interpersonal skills to work with people, listen to their problems etc. That will help a lot. Training courses vary in cost depending on who you take the course through (ranges from a few hundred to a few thousand dollars). Exams are typically $200 each with a discounted retake fee.

      Reply

  91. Dhanasekar

    January 25, 2016 at 6:22 pm

    Brent
    Have read all your postings and the info was very useful and precise. Am having around 7 yrs of exp., into sales & marketing and 4 yrs into IT in SAP. Planning to learn salesforce, as per your suggestion in the previous posts to start of with Admin is the best. Is Administrator profile relates to sales??? please also suggest how does it sinks up with the sales??? which is the best way to get certified based on my profile and are there chances to get into the industry as a fresher???

    please advice!!!

    Reply

    • Brent Downey

      January 26, 2016 at 8:06 am

      Hi Dhanasekar! A Salesforce Administrator works with all areas of the business including Sales (or especially Sales). However, an Admin isn’t a sales specific job. Admins act more like sales support than anything else, configuring Salesforce to meet specific business objectives and increase sales rep productivity. Good luck!

      Reply

  92. Mayank

    March 4, 2016 at 2:31 am

    Hi Brent,

    I am working as Business Analyst from past 4 years in multiple domain (HRMS, Insurance) and looking for move in salesforce domain. Needs your valuable inputs with reference for listed below points:
    1- Will it be good move for long term growth as Salesforce Business Analyst ?
    2- As i didn’t have much exp in technology, so will it workout for me to gain the salesforce knowledge?
    3- I have already 4 year of IT industry, so as per your experience and knowledge would you suggest me to look forward my career in SFDC.?

    Please suggest as i am unable to figure out the best move for. Thanks !!

    Reply

  93. Hitendra Chandurkar

    March 4, 2016 at 4:43 am

    Hi Brent,

    I have 2+ years of experience in Seibel CRM as an administrator. I want to know does knowing Siebel CRM will help me out gaining knowledge in Salesforce.

    Regards
    Hitendra Chandurkar

    Reply

  94. Harshul

    March 23, 2016 at 5:06 am

    Hi Brent,

    Thanks for your article. My concern is whether to be in a product like salesforce consulting, will it be better than being a similar one in a particular industry like banking, retail etc. What’s the long term role one can wish to over here. And, is there a risk involved when we see newer products being introduced regularly.
    ALso, how is workday if compared to Salesforce as workday is in its budding stage with much lesser no. Of consultants.

    Reply

    • Brent Downey

      March 25, 2016 at 8:57 am

      The great thing about Salesforce is that it isn’t the only CRM. While you need to learn the specifics about other CRMs, the same business logic and principals apply. So, if you’re wanting to be more generic, you could specialise in Salesforce, Microsoft Dynamics and others. But, I’ll tell you that Salesforce is a top tier company and isn’t going anywhere anytime soon. However, you should do your own research on Salesforce the company and determine if it’s a good fit for you!

      Reply

  95. Siddu

    April 6, 2016 at 4:34 am

    Hi Brent,

    Thanks for your excellent article. I have done my MCA and I have around 2+ years of experience in IT as a production support engineer and Software Test engineer. I am not happy with my current job(because routine manual work) and looking forward to learn Salesforce Admin and development because i am interested and I want to see myself as a developer. Can I Choose Salesforce as my career?
    Please Advice.
    I will be really thankful for your kind reply.

    Regards,
    Siddu

    Reply

    • Brent Downey

      April 7, 2016 at 8:11 pm

      Absolutely! It’s a great product, great company to be a part of (even if you aren’t working for them directly) and the career potential is great! Good luck!

      Reply

  96. Pete

    April 11, 2016 at 5:49 pm

    Hi Brent,
    I’ve moved from uk to India to just get some real exp in salesforce.. but previous to this I was trying in SAP dint get a break but was lucky enough to get into a company which does lots of Implementation in salesforce. Now almost a year over but i’m not happy with it, as I’m lost wen coding is been done.. do understand the functionality but hate those test classes and so on.. but very happy with config , and other functionality . where in Sap the ABABer would take care of it. And there is a functional role in sap .. but in salesforce only a developer becomes a functional as far as i know .. unless u know coding u can’t be in functional .. so not much of a choice rather than to become an Admin role. still wondering after all this would i be able get a Admin role. pls advice

    Reply

    • Brent Downey

      April 22, 2016 at 8:06 am

      Hi, Pete. I’m not sure what you mean by a functional role is. Can you elaborate a bit?

      Reply

    • Pete

      April 22, 2016 at 8:46 am

      A functional consultant evaluates the demands in talking with the customer’s representatives, transforms the essence into an abstract and algorithmic business model. Hence, he identifies the use cases and transforms them into logical and technical views.
      Then the main task starts: customizing the respective business area and making sure the system reacts in the manner according to the constraints of the requested use case.
      The consultant documents the settings and prepares proper guidelines that allow other consultants to do further changes or repairs with due efforts.
      The consultant takes care that proper training is given to the users and that the system is usable, performing appropriately and the business flow is complete and correct.
      During go live he assists the technical staff by testing the behaviour of the system.
      After go live he guarantees that the procedures remain usable and consistent in real live situation and proposes enhancements.
      The main duty of a consultant is to transfer external know-how to the client. It is not manpower that counts but intelligence, understanding of processes, a feeling for defects and general a common sense.

      Reply

      • Brent Downey

        April 25, 2016 at 7:59 am

        Got it! Thanks for the clarification. I would argue that a good Salesforce Administrator has the same functional role as a Salesforce Consultant – they just happen to be an employee of the company instead of a hired third party. Now, this does depend on the age of the org, and how well established the business processes are with Salesforce, but an Admin does serve a functional role for many organizations. I’m of course speaking from the standpoint as a former Admin turned Consultant and, in my experience, this was the case.

        Reply

  97. Vamsi

    May 5, 2016 at 7:44 am

    Hello Brent, I’m an MBA grad with 5 years of experience in financial services field. I don’t know coding and would like to know if I can choose salesforce admin as a career option.

    Reply

    • Brent Downey

      May 5, 2016 at 4:20 pm

      This is a fantastic field to be in Vamsi! No coding knowledge is needed to be a Salesforce Admin. If you like business process and you like working with people, it seems like it would be a great fit!

      Reply

  98. Datta

    May 23, 2016 at 3:45 am

    HI Brent,
    I’m having mechanical engineering with 7 years of work exp of Product development in Automobile field.
    I want to switch to software field & I don’t know coding and would like to know if I can choose salesforce admin as a career option.(some one suggest mi Salesforce admin).
    I m in confusion that, is it good to switch from mechanical to salesforce or else other any option for me.
    please suggest

    ALso, Which module of sales force is best for me.

    Reply

  99. Shabarmathi

    May 24, 2016 at 8:36 pm

    Hi Brent,

    Thanks for sharing all these information.
    I’m just wondering if we need to have any experience to take the salesforce Admin certification?
    Please advise.

    Many Thanks,
    Shabar

    Reply

    • Brent Downey

      June 9, 2016 at 8:17 am

      Technically, no – you don’t need any experience. However, I highly suggest that you have at least 6 months experience before attempting the exam, mainly so that you have some understanding of the terminology and a bit of hands-on experience to base your decision making on.

      Reply

  100. Kamal

    May 27, 2016 at 2:28 pm

    Hi Brent,

    do you know what is the average salary or average hourly rate for Administrator, Developer and Consultant of SalesForce?

    Reply

    • Brent Downey

      June 9, 2016 at 8:14 am

      It really depends on your experience level and location. I know that in Denver, Colorado, the average for a Salesforce Administrator is about $85,000. You can find all of the salary ranges on the User Group’s website; they do a salary survey every year: http://www.sfdcdenver.com/annual-salary-survey.html

      Reply

  101. Sunny

    June 9, 2016 at 3:57 am

    Hi Brent,
    I am an iseries developer with 11 years of experience. There is a downward trend for iseries jobs and since a few years I m getting it very difficult to find a stable iseries job.
    So should i jump to Salesforce? What should I go for? And also what things i need to consider before making this change?

    Reply

    • Brent Downey

      June 9, 2016 at 8:16 am

      Job transitions are hard, but you can do it! If you have developer experience, evaluate the Developer channels in the Salesforce Community. You’ll probably find a lot to like there! Good luck!

      Reply

  102. Ravi

    June 11, 2016 at 10:18 am

    Hi Brent,

    I am an AS/400 I-series professional of having 10+ years of experience. I have good development and production support experience in AS/400. Since there are no more good job opportunities in AS/400, I want to move to cloud computing. Should I go for Salesforce Admin or Salesforce Dev. I have basic knowledge of core java.

    Reply

  103. Heather

    July 1, 2016 at 11:04 am

    Brent I have a question. I am almost done with the Trailhead training suggested for the ADM 201 prep and will then start to work on the study guide to prep for exam in August. I have tried to find volunteer work in order to gain some experience for my resume as many sites suggest but they all seem to fall through the cracks for one reason or another. How necessary is it to have experience if I have a ADM 201 cert in reference to finding a job after I am certified? It seems most jobs out there want 3-5 years experience as an Admin.

    Reply

    • Brent Downey

      July 19, 2016 at 2:43 pm

      Not sure that I know how to answer this question as I haven’t been in the job market in a while. Things have changed since I first got started. If you’re looking to work with a non profit, be sure to mention that you’re willing to work pro bono. While it’s not ideal to do the work without pay, it will provide fantastic experience.

      Reply

  104. Vaishak

    July 12, 2016 at 5:29 am

    Hi Brent,
    I have a question regarding difference between Salesforce Admin and Salesforce Project Manager?

    Quite Recently, a friend of mine got an opportunity to work as a PM in a firm that focuses on Salesforce. My friend is from a non technical background, so he doesn’t know what to expect from a PM role in Salesforce.

    He is currently going through the Trailhead for Admin and catching up the concepts. But, just to know what would a PM do that is different from the role of an admin. With whatever I have read, a PM should first be an admin + have skills to handle people and projects.

    If you could explain, what kind of roles a PM would generally be facing, like technicalities he should know, or if he would be just collecting requirements, and delegating it to people to get work done or would he get his hands dirty with some coding?
    If you could explain a few things about the role, it would be of great help.

    Thanks
    Regards
    V

    Reply

    • Brent Downey

      July 19, 2016 at 11:20 am

      It really depends on the job description being provided. If the role is a true PM role, technical experience may not be needed. The PM would be in charge of ensuring that the project is on schedule and budget, and that resources are being prioritized to complete the project. But, if the role is also responsible for delivery, then yes, knowledge of the platform is much more important. I hope that helps!

      Reply

  105. Jimmie

    August 20, 2016 at 1:04 pm

    Hi Brent! Great Blog and article! I am currently a General Manager for a Big box retailer, but with the increased and inevitable store closings and pressure from online companies I am taking a leap into the salesforce realm! I have been doing the trailhead and salesforce platform tutorials for about three months, though I have been intrigued and researching for the last year. I will be taking a 40 hour one week intense course in two weeks…. and then hopefully about a week or two afterwards try for my admin 201 cert. How feasible and realistic is it to get a job immediately after passing my cert? Also, would it be easier for me to go the business / account manager type role first or just go for the traditional admin job? Starting out it’s not so much about the salary as it is the job security and possibilities that come with the training after I’m more able to operate the platform effectively and efficiently. Oh Yeah… I just passed my 40th birthday and so I’m kind guessing now is the time, though with 2 young kids I still feel 25!

    Reply

    • Brent Downey

      August 26, 2016 at 2:29 pm

      Hi Jimmie! Thanks for the comment. What I’ve been hearing from some folks is that it’s been “difficult” to find a position, even with a certification. However, I don’t know what the circumstances are and what defines difficult for that person. Personally, I’m still being asked to interview for positions on a regular basis. I would say that you’re chances are good in finding a position. Wow the socks off of those that you’re interviewing with and show them that you have a good knowledge of Salesforce, even if it’s relatively new and you’ll be fine! PS – my thought has always been “go big or go home.” Shoot for the big league positions and see what happens! Good luck!

      Reply

  106. Vijay Kumar Ganta

    September 15, 2016 at 8:38 am

    Hi Brent!
    I am currently a Test lead, I have 9 years of experience in Testing i good knowledge on overall testing process (Except Automation).
    In my current Project i have been working on Salesforce for 3 years with 1 year of experience in Onsite

    I would like to switch my career as Salesforce Consultant\BA

    Can you please suggest me whether i can move as Salesforce Consultant\BA.

    Also please suggest me the necessary training details.

    Reply

    • Brent Downey

      September 18, 2016 at 2:58 pm

      Thanks for your comment! Not really sure how to advise you in your transition except to think about what the transition will mean to you. Why do you want to transition? Will you enjoy the job? These questions should be asked and then, if you decide to make the transition – just go for it! Good luck!

      Reply

  107. Pavan

    September 24, 2016 at 7:51 pm

    Hello Brent,

    Wonderful blog….i Had a few queries i was looking answers to –
    Background – I am a QA professional with 10 years of experience working in Automation testing.
    1) Would it be a right descision to take up salesforce as a career switch option at this experience????
    2) What would be the right track for me to start my career i salesforce ?
    3) How could i make my self desirable for recruiters/work as a freelancer?
    4) Which career path pays off better and is promising from long term perspective?
    5) I am working with VB scripting…would my current skills be additional benefits to my recruiters?
    6) Which programming languages do i need to know?

    Reply

    • Brent Downey

      September 30, 2016 at 8:26 am

      From my experience, Salesforce is never a bad option to pursue! I would follow the steps outlined in this blog post. Trailhead is a great place to get started. You’ll also find out if you like working with Salesforce by using Trailhead. You don’t need to know a programming language if you’re looking to become an Admin, but if you want to get into development, Salesforce uses a language called Apex which is based on the concepts of Java.

      Reply

  108. Jethro

    October 2, 2016 at 12:32 pm

    Hi Brent,

    I do really appreciate your write-up. The issue is that I keep getting request to include my company’s name and address before I can join the success community. What do you suggest that I do?And is the success community different from the the user groups?

    Thanks for your response.

    Reply

    • Brent Downey

      October 7, 2016 at 12:43 pm

      First, I would suggest using you free Developer account to access the community so that you aren’t tied to your company account should you change jobs. Since you’re then using a developer account, you can enter any company information you want – including FAKE information! The Success Community is the hub for user group activity, so while you don’t need to be on the Success Community to be a part of a user group, you’ll be missing out on a valuable communication tool if you aren’t on the Success Community.

      Reply

  109. Sathya

    October 6, 2016 at 1:09 am

    Salesforce is always a really a very good place to start our career. I work with a few certified Salesforce admins. They typically work on solving process issues for Sales, Support and Management.

    Reply

  110. sunitha

    October 13, 2016 at 11:09 am

    Hi Brent,

    I really appreciate your write up and the suggestions given to each of the posts.

    I am working as a business development manager(core sales) and i am getting a lot of suggestions to get salesforce certification for more better opportunities further. I am a biology student by education, but later got into sales. Could you please suggest me what all positions or roles would i fit into if i get the salesforce certification?? what job roles can i apply for with my sales background, if I do salesforce ?

    Reply

  111. Girija

    October 14, 2016 at 12:57 pm

    Hi Brent,

    I am wireless mobile engineer and I am planning to change my domain. I was searching for different options and I liked Salesforce Developer option.
    I am new to this field. I already opened a developer account and started working on work sheets and other stuff to get familiarity with the platform. now what I am thinking is if I work on real life projects then I will get a better idea about platform as practical knowledge is very much important.
    Could you please suggest me how to proceed with this approach? Any guidance?

    Thanks
    –girija

    Reply

  112. Roopa

    October 22, 2016 at 8:25 pm

    Hi Brent,

    I have gone through all your posts.Nice suggestions.I am also looking to start my career in Salesforce.I have already completed course and also signed up in trailhead and earned around 22 badges.Still continuing.I got into non profit organization and volunteering currently.But my question is how to build my resume any sample resumes.

    Thanks.

    Roopa.

    Reply

    • Brent Downey

      October 26, 2016 at 5:37 pm

      Resumes are pretty personal. There is no standard format for Salesforce related resumes. A Google search should produce quite a wide array of styles. Good luck!

      Reply

  113. Adarsh

    October 22, 2016 at 9:50 pm

    Hi brent
    After my graduation in commerce I completed my salesforce admin 201 training but as a fresher still i did not find any job relating to salesforce so i joined other organizations from commerce field but still searching job for salesforce ,would you please recommend what type of job role should i apply being from commerce background and fresher in salesforce

    Reply

  114. pranav kumar

    October 24, 2016 at 5:34 pm

    Hi,
    I am Sr. Software Engineer(Manual Testing ) having 7 years of experience, and want to start my career in salesforce, I was planning to join the salesforce university and Enroll into “Administration Essentials for New Admins” Course will it help me or not?
    Can you please guide me.

    Reply

    • Brent Downey

      October 26, 2016 at 5:42 pm

      I think it will – especially if you’re new to Salesforce. Good luck!

      Reply

  115. David

    October 27, 2016 at 10:04 am

    Hello Brent,

    This was a great read. I am a liberal arts degree holder who fell in love while using it as an end user during university. I have since attained my ADM 201 certification. I regularly use trailhead to practice and stay up to date (I go on there weekly). The issue I have been facing is I can’t seem to get interviews for Salesforce job since getting my certification. Are there particular kind of jobs you recommend I look into? I am in the tri state area. Should I continue piling on certifications? will that help me break in?

    I will look into the groups and volunteer sites as you mentioned. I previously registered to a site for volunteer work but I have had no success.

    any advice you could give would be appreciated.

    Reply

    • Brent Downey

      November 19, 2016 at 3:35 pm

      Hi David! I would suggest looking for some hands-on experience by volunteering your time with a non-profit or similar organization. Certifications are great at showing your knowledge in Salesforce, but from my experience, certification is not as beneficial without the experience. Good luck!

      Reply

  116. Ramya Meyyazhagan

    November 6, 2016 at 10:38 pm

    Hello Brent,

    i am have two years of experience in Application Support Analyst role.

    Can you let me know in what way ADM 201 certification will be helpful to boost up my career.

    Thanks

    Reply

  117. Akshay

    November 22, 2016 at 12:15 am

    Hi Brent,

    I am a SAP CRM functional Consultant with 3 years of experience. Prior to this I have completed MBA in Marketing. I have seen most of our clients are moving to cloud based CRMs. I am eager to make a career in Salesforce and I am studying for Admin certification. I want to be a Salesforce Functional Consultant. Considering I have no experience in Salesforce, but as I have the CRM domain knowledge, is there a possibility to get a job as a Salesforce consultant. Which certifications do you suggest for a profile like mine.

    Regards,
    Akshay

    Reply

  118. Marci

    November 30, 2016 at 12:38 am

    Hi Brent,

    Thank you for posting! Perfect timing that I found you blog. I started training for my Adm cert and I’m loving it. What are your thoughts on getting a my first job leveraging prior experience and skills. Background (attorney) and Customer Relations/Supply Chain. My skills are client centric and strategy so this feels like I’m updating my skills to the latest software. Do think prospective employers would see it that way?

    You wisdom would be greatly appreciated.

    Best,
    Marci

    Reply

  119. Sanjay S

    December 6, 2016 at 7:30 am

    Hi Brent,

    I have been working in the contact center for over 15 years now, I am looking to change my field, I was told by a colleague that Salesforce would be a good option for me, considering the fact that the company I work for may also adopt this new technology. But I would like to know if I can be a good fit to take up the course. Please advise.

    Reply

    • Brent Downey

      January 3, 2017 at 2:47 pm

      You never know until you give it a try! Sign up for a free developer org and try a few Salesforce Trailhead modules and then see what you think!

      Reply

  120. satyanaryana raju

    December 8, 2016 at 8:55 pm

    Salesforce is a hot product and has created quite a stir in the technology industry. New customers are signing contracts every single day, and that means that more and more Salesforce Administrators, Developer and Consultants are needed.

    Reply

  121. shashi

    December 23, 2016 at 6:02 pm

    hi Hi Brent, Nice post!

    i have 9yrs of experience in Testing software application, to become SF Admin, should i have to know about any software programming ? what are the other prerequisites.? kindly let us know.

    Reply

    • Brent Downey

      January 3, 2017 at 2:48 pm

      You don’t need to know any programming languages to use or manage Salesforce! Sign up for a free developer account and go through a few Trailhead modules to see how it works!

      Reply

  122. Rahul

    January 27, 2017 at 3:53 am

    Hello Brent,

    Thank you for clarifying doubts about Salesforce platform.
    I’ve been working on Salesforce platform for over couple of years and I’ve ADM 201, ADM 301 and DEV 401 and platform 1 certifications,now I am looking for a change , I am looking into the job market but confused with what type of jobs do I need to apply.
    I’ve strong command on all the Salesforce configurations and I can write triggers for any complex requirements using salesforce best practices and good with visualforce pages. However, I’m not really good with html/css/javascript and API’s so what type of jobs I need to apply.

    Reply

  123. Smitha Vikram

    February 1, 2017 at 9:16 am

    I am BA with just over 2 years of experience. How do i kick start my career in sales force?

    Reply

  124. Ed Hanson

    February 15, 2017 at 7:04 am

    Hello Brent,

    I am an experienced SAP consultant (Techno / Functional) Project Manager that is looking to transition into Salesforce.
    Two Questions Sir, and I would greatly appreciate if you can please share your wisdom.
    What is the future of the new SF Lightning?
    Also, on a “Project” as a SF Administrator, what are the ‘MUST HAVE’ skills?

    Reply

    • Brent Downey

      February 20, 2017 at 9:47 am

      Hi, Ed! Lightning is where Salesforce is focusing the majority of their development. It’s definitely the future of the Salesforce platform. In terms of Salesforce Admin skills, I would say you need to be a bit of a people person, like challenges, can collect feedback and ask probing questions of users, be able to problem solve creatively, and know the ins and outs of the Salesforce platform. You may want to read the “So You Want My Job: Salesforce Administrator” post for more details. https://www.adminhero.com/so-you-want-my-job-salesforce-administrator/

      Reply

      • Ed Hanson

        March 7, 2017 at 10:36 am

        Thanks Brent. And the article was great.
        Are you planning to do an article related to “What cannot be done with Salesforce?” :). With such an amazing tool (Salesforce), where so much can be done, I think it would help newbies and experienced folks to know what CANNOT be done with Salesforce.

        Reply

  125. sindhu

    March 7, 2017 at 9:28 am

    Hello Brent,
    I am would like to change my career to SFDC,so could you please suggest me how much coding in sfdc and what are the prerequisites to sfdc. and how the sfdc job openings.

    Reply

  126. sunitha

    March 14, 2017 at 6:59 am

    Hi Brent,

    I was working in sales profession from past 5 years. Please suggest me if can take SFDC/Administartion/business analyst jobs now. What should i learn in specific to get into Salesforce Administartion/business analyst . ?? Please send your valuable sufggestions in changing my career now.

    Reply

  127. Mike

    April 13, 2017 at 4:40 am

    Hello Brent
    Is sales force good career choice.
    I mean can sale force admin earn handsome income?

    Reply

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