5 Steps to Jump-Start Your Salesforce Career

5 Steps to Jump-Start Your Salesforce CareerSalesforce is a hot product and has created quite a stir in the technology industry. New customers are signing contracts every single day, and that means that more and more Salesforce Administrators, Developer and Consultants are needed.

Getting your Salesforce career started isn’t difficult, but it may take time. Salesforce has matured enough that companies are looking for experienced individuals with a proven knowledge of the platform and hands-on experience. However, by taking the appropriate steps to learn and network, you can find your Salesforce dream job.

Below are the five steps I think you should take to jump-start your career. I have also included some of the frequent questions I get about starting a career at the bottom of the post.

1. Create a Free Admin Playground Account

Anyone interested in learning Salesforce should create a free #AwesomeAdmin edition account. This provides you access to all of the features and functionality of Salesforce, which allows you to explore and play with the newest features and get hands-on experience with the application.

Admin orgs are 100% free forever, and will remain active as long as you login once every six months. I personally still have and use my original admin org that is now four years old!

With this org, you can do the following.

  • Install AppExchange packages to test them and become familiar with the install process.
  • Build new features and functionality in Salesforce (like custom fields, objects, and workflow rules).
  • Create and execute APEX code (for those who are developers) including Visualforce.
  • Access the Salesforce Success Community, which provides an endless supply of Salesforce documentation produced by Salesforce and the community.
  • and much more.

The Admin account is your portal to learning and playing with Salesforce. It’s easy to setup so take a moment to that before you do anything else.

Click here to create your free admin playground account.

2. Get Your Hands Dirty

Once your admin account is created, it’s time to start playing! There are multiple resources available which I recommend for getting started.

Salesforce Trailhead is an interactive learning tool developed by Salesforce. It’s very similar to Code Academy in that it has modules you’ll work through using your admin org. Along the way, you’ll learn the basics of Salesforce while earning points and badges. It’s phenomenal (and totally free). Take the custom Admin Hero Trailmix specifically designed for this blog post which will help you get started!

Force.com Platform Fundamentals is the “old school” way of learning Salesforce. This large book is very detailed and thorough. It’s still an excellent resource and provides some in-depth content that will get you even deeper into the fundamentals of the application. This PDF version is updated with each of the three Salesforce releases.

If you are interested in the true documentation style training guides, check out this page that links to all of the Force.com books currently available for reference. If you attend Dreamforce, and you prefer printed books, be sure to go to the Developer Zone to get a hard copy of the most recent version.

Salesforce Cheat Sheets are also available. These quick reference guides can be printed and hung in your office. Even as an experienced Administrator, I still reference these on occasion for a quick reminder of how to leverage specific functionality. These too can be found at Dreamforce as a nice printed and laminated hard-copy.

Zero to Hero is a post series right here on Admin Hero that aims to simplify some of the official Salesforce documentation and provide an easy way to learn the basics of Salesforce.

Salesforce’s YouTube channel is also a great resource for those of us who like video learning. Between Salesforce produced topical how-to videos to hour-long Dreamforce session videos, this is an excellent resource.

3. Join a User Group and Network

Networking is one of the single best things I have personally done for my career, and most of the people I have met have been through my local user group.

With over 200 users groups around the world, there is bound to be one in your area. These groups are 100% by the community, for the community. They provide a way to learn new features of the platform, learn how other customers are using Salesforce, and meet local Salesforce talent who can help you find jobs or answer questions you have on a regular basis.

To get the most out of these meetings, you need to overcome any fears you have with networking. Make it a goal to engage in a conversation with at least one person and trade contact information. You’ll find that this will slowly build your network and you’ll perhaps find a mentor or job opportunity.

Click here to find a user group in your area.

4. Leverage Your Social Networks

Social media is a great way to build your network and engage with others in the community. Salesforce users tend to prefer Twitter, but you’ll find Salesforce users sharing information on nearly every social network.

Jump into the conversation. Follow people or topics that are interesting to you. Begin to get on the radar of those in the community. I have learned a lot from users on Twitter and the Success Community. Find a channel that you can quickly engage in and have at it.

5. Volunteer

Once you have a baseline knowledge of Salesforce, it’s time to apply that knowledge to a real-world scenario. If you’re needing to build your resume with projects before getting a full-time job somewhere, volunteering is an excellent way to do that.

Nonprofits all over the world are finding the value of Salesforce and due to limited resource, they are also looking for talented individuals to help set up or maintain their Salesforce orgs on small projects.

There are multiple places to find volunteer opportunities. Check out the Salesforce Foundation or Community Corps for virtual or local pro bono volunteer opportunities.

Now that we’ve covered the steps to get started let me address some common questions.

Do I have the skills to become a Salesforce Administrator?

I get asked this question a lot. Many people are looking to make a career change, and there is concern that they don’t have the experience or background the become a successful Salesforce Administrator.

It’s important to remember that Salesforce is a tool, and any tool can be learned. It’s similar to learning Facebook, or Outlook or how to pay a bill online. To learn Salesforce does not require any particular background. Anyone can learn it.

A Salesforce Administrator is a business process expert. Administrators work closely with business stakeholders to learn and understand issues happening in existing processes or to gather requirements for new processes. The skill to being a Salesforce Administrator comes in knowing how to take those process requirements and implement them successfully in Salesforce.

There are multiple characteristics that successful Salesforce Administrators should possess. You should note that these characteristics are my opinion and not a requirement. But the really good Salesforce Administrators that I’ve met possess these characteristics.

  • Ability to listen and empathize with users. This is a “customer facing” position. Users are your customers. They deserve great customer service. If you have the ability to listen and learn about their problems, issues, and needs, you’ll do great.
  • Exceptional communicator. Communication is critical. Not only are the best administrators great at listening, but they are great at communicating. This role tends to work with individuals at all levels; from the CEO to the end user. Knowing how to communicate effectively with each at each level will bode well.
  • Ability to think outside the box. There is not a set way to do anything in Salesforce. That’s part of the beauty of the tool. That also means that for any one process or set of requirements, there are multiple solutions. You’ll need to think outside the box to ensure that all possibilities are captured and that the needs of the business are being met. This requires creative and critical thinking.

Should I become an Administrator or Developer?

Another common question is, should I become an Administrator or Developer?

This question is hard to answer because everyone is different. But, there is some basic information I can provide that may help you make a decision.

Administrators tend to be more customer-facing. We work with the business directly on a more regular basis. This requires a different skill set as a result. Administrators focus on declarative development (meaning we develop with clicks, not code).

Developers are typically knowledgeable in another coding language or have the ability to learn a coding language. While they do work directly with business users and stakeholders, they tend to operate more in the background; working more closely with the Administrator than the internal customer.

If you are interested in becoming a Developer, it is still recommended that you learn Salesforce as an Administrator. Ideally, you should not create code for something that can be done declaratively with the application. The only way to know what can and can’t be done with the platform using declarative development is to learn it! The best developers will validate this as well.

If you are still unsure of where to go down the track of Admin or Developer track, read this post, Beginner’s Guide to Salesforce Certification, to learn more.

Remember, you can do this! You just need to want it bad enough.

Admin Hero Trailmix

Click the image to get started!

I’ve put together this Jumpstart Your Salesforce Career Trailhead Trailmix just for you! It’s a fun and easy way to get started with your Salesforce learning journey. Sign up for a free Admin Playgroup or Dev Org, and you’re off to the races!

Photo Credit: Oscar Rethwell via Flickr

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Vinay
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Vinay

Hi Brent,

Is salesforce service consultant good career option for an IT professional with 18+ years experience in Program Management, Testing and PMO

Regards,
Vinay

Rohit
Guest
Rohit

This page is so helpful. Thank you
I am hearing so much about salesforce and want to get training as I am not from the tech world. Could you suggest if I start as admin or developer. Is the Term functional consultant ( in SAP) same as admin consultant in salesforce. Since there are many modules, could you suggest what module should be the stepping stone

Thanks

jayesh1989
Guest
jayesh1989

i am Cross-Platform Mobile Application developer . i want to getting in SalseForce. What should i have to start ? Is there Mobile Apps developing ?

Saswat
Guest
Saswat

Hello Brent,

I am having 2 years of experience in Oracle CRM, Sales Logix, Google AdWords, Google Analytics, Digital marketing & Web designing. I want to learn Salesforce from the ground level to start my career as a salesforce consultant.I have done my B.Tech in Computer science and MBA in marketing. Will it be a good career option to enhance my job growth? then kindly tell me for learning, what would be my first step?

Neha
Guest
Neha

Hi Brent , your post is very helpful.just wanted to take your advice really .well I have been in the tourism industry fir the past 10 years worked in sales and then business development. Was working in UK and recently moved to USA.have found that my industry is not flourishing and the jobs I m finding are like going back 7 years in my career (salary wise).Then someone mentioned salesforce to me and advice to change my career path. Do you think with my background if I get the admin certification it will really help me. I have no IT… Read more »

Ryan
Guest
Ryan

Hi Brent,
I start a new job as a Project Manager for a major Salesforce partner in London soon which I’m really happy with! I would like to start my own consultancy from scratch one day. How many projects/years would you recommend and what would you recommend that I might not have thought of? Is it getting big in europe? I have no previous Salesforce experience but am an experienced Project Manager. Is it good to hire contractors first?
Rgds Ryan

Tushar
Guest
Tushar

HI Brent,
I’m having 2 years of work exp of IT product sales and MBA in Mktng and Bachelor of Engg.
Which module of sales force is best for me.
some one suggest mi SAP SD so please suggest

JRR
Guest
JRR

Hi Brent,

Great Post. I was thinking about a career in salesforce. You have answered several of my questions in the above posts. I have SharePoint experience and was pursuing a career as a SharePoint Admin, but SP is a monster and difficult to learn all there is to learn and you need to have experience to find a job. Do you have an opinion RE: SP vs Salesforce? Would it be easier to find a SF job and is the SF job Market prevalent?

JRR
Guest
JRR

Hi Brent,
Thanks for your response. What would you recommend as a career path and certification. I heard taking exams in this order: 201 401 301. I am sure this depends on what you want to do, but classes are expensive. Do you start off becoming an admin and then work from there. What do you start finding an entry level job.

Tim Conroy
Guest
Tim Conroy

Brent, Great information and your website is a wonderful resource. My goal is to be a guru Admin.,. I looked at some videos and know I would really like it! I am looking for the quickest way to get education and experience under my belt so I can start in the real world and grow from there. I do not have the money to take classes now for cert., but later on plan to save up. Baby steps. Using the tool is the best way I learn. What suggestions do you have. I want to get involved in the community… Read more »

Tim Conroy
Guest
Tim Conroy

Thanks Brent ! I have taken your advise and am using the SalesForce interface everyday. The You-tube and the help menu are great resources too. Back to learning !

Robin
Guest
Robin

I did masters in MBA and would like to work as a Salesforce administrator. I have basic knowledge of few concepts,I used Salesforce demo tool for 20 days to understand the system by following few videos and documents. I am planning to apply for few contract jobs to start my career as a salesforce admin. Can I start working for some “X” company using this min experience? If I want to perform well in the organisation what all topics do I need to understand. Can you please suggest what all concepts I should know before getting into entry level job?

Debabrata
Guest
Debabrata

Hi Brent,

I am a .Net professional with 9 years of experience. I am working in IBM. There was an initiative in my organization for some useful training on SFDC. Do you think it can be a good decision if I start thinking moving my career to SFDC now? What would be the best area which suits my career shift and progress well.

Priyanka
Guest
Priyanka

Hi,

I am MCA graduate and wanted to start my career in salesforce.
what all are the basic steps for a fresher to start career in salesforce and from where should i start.
Please suggest it will be really helpful..
Thanks in advance.

Kevin
Guest
Kevin

Brent, great article. We are having our NPSP customized and after that I’ll be the admin. I’m trying to learn as much as possible. Helpful hint on Step 1 was a great idea, I’ll get my personal login after this comment! Bummer is I was at Dreamforce last week and didn’t pick up the free books. Are they still available from somewhere? Thanks

Vasantha
Guest
Vasantha

Hi Brent,
Im working as a Business analyst for the past 4 years. I do not have any technical skills. I did my graduation in science, and then did my masters in business administration. I do want to learn SFDC, but I’m not sure if I can pick it up, considering I have always worked on the functional side, and have no experience in coding. Can you please advise. Or suggest what courses I could take up to improve my standing in the IT industry.

Thanks,
Bujji

Harsh Batra
Guest
Harsh Batra

Hi Vasantha,

i have more than 11 years of Sales and business development experience and currently working with an IT company as an Advisor to VP(Sales). i have zero technical knowledge but wish to make my career in Business analyst or Functional consultant as all experience is in field.
could you help me in this..

Mike
Guest
Mike

Hi Brent thanks for the great advice. I’ve been a stay at home dad since 2011 but want to get back in the IT field, I was a network administrator from 1997-2002 and sales from 2003-2011 I think I would be a great fit for Salesforce. I will defintely follow your steps above for getting started, just wondering about being off for so many years if this is going to be a realistic option for me?

Thanks Mike

Prady
Guest
Prady

Hi Brent, thanks for the great write-up. I am .NET Technical Lead with 8 years of experience. I am based in New Delhi, India. With a move from .NET to Salesforce, will my .NET experience help in retaining the Salary Package and job role? What’s your thoughts?

Bella
Guest
Bella

Hi Brent, I have recently passed my salesforce Admin 201 and i am not sure where to start. I have a developer account and i am practicing building apps and getting us to the system. I have realized that Salesforce is a wide ocean and there is loads of different job roles out there. I am not that experienced with salesforce therefore it is hard to find a job and gain experience. I am confused on what to do, what directions to take and i really could do with some guidance from you if possible. I would greatly appreciate it.… Read more »

sharanya
Guest
sharanya

Hello Brent,

I thank you for all the information you gave. I’m thinking to start my career in salesforce. i had few doubts and confusions which are cleared after reading your article.
one quick question..is there any order for sfdc admin certification? if so can you please tell that. is that certification valid for lifetime?

Thank You,
Sharanya.

srinivas
Guest
srinivas

Hi Breant,

i am currently having 3.6 yr’s of experience in mainframe tech. so i went to sales force coaching. Now i am in confusion like did i took correct decision on changing my skill.

Can you please provide me your guidance on this.

Thanks,
Srinivas

Steven coates
Guest
Steven coates

Hi Brent, great article, thank you! I’ve been in sales for 15 years and looking for a new career path, never been involved in IT sales but salesforce has grabbed my attention. I’m based in Dubai now and there’s a number of companies selling salesforce. What’s the best way to tackle this to enter a job in sales? Many thanks, Steven

Chandu
Guest
Chandu

Hi Brenk,very useful article for me. I started learning salesforce for my career change and I found interesting. I am learning theory but I have no idea how to practise it. Please suggest me how can I learn and get hands on with salesforce.

laide
Guest
laide

Hi Brent,

I wander if you can help. I signed up for a free dev Sandbox a few months ago but didn’t login that often. I just tried to login by requesting a new password but I am not receiving any emails. do you know why this is? the email address is correct.

Thanks in advance.
Laide

Asif
Guest
Asif

Hi Brent,

Your sharing of knowledge was too good and I appreciate you.I have 10yrs of java/j2ee experience and
Currently I am playing the role of project manager(no technical).
I want to learn Salesforce but confused whether to go for developer or admin . As I want to have a consulting career in Salesforce which one should I target for admin/developer.
And also if I opt for Technical project manager which one to choose. Kindly guide me. Awaited for your reply.

Thanks
Asif

Ray Hinton
Guest
Ray Hinton

Hello Brent. Thank you for creating this page. I’m currently in sales, looking to make a career change to Salesforce Admin. I have some basic knowledge as a user, but would like to ask about the importance of taking a class. I’ve seen posts where a self study could be done as opposed to the classroom. What do you suggest? Also, do you know of any financial assistance programs to assist with the cost of selecting the classroom option?

Karan
Guest
Karan

Hi,

I have 2 year of exp as a .NET developer, post which I did my MBA and currently am working as an Assistant Manager in a Project Management Role in IT/ITES market. I am confused whether to go for AWS or Salesforce as SFDC is a leader in SaaS and AWS is in IaaS, and CRM is the only Application where Salesforce in earning right now. I want to be a consultant. Kindly provide your inputs.

Reema
Guest
Reema

Hi Brent,

I have recently started learning Salesforce and I am finding it very interesting. I have 9 years of PeopleSoft CRM Experience and almost all the functionalities that we code there are available in Salesforce with a simple click or drag and drop tool! I have also passed the Salesforce Admin certification and am raring to give more certifications.I am currently looking for jobs in Salesforce Admin but all the employers are looking for job experience. How would you suggest going about to gain more experience in this case.

Jan
Guest
Jan

Are there jobs for people who are beginners with Salesforce Admin? You mentioned trying to find freelance work? Are such types of jobs advertised in a special place? My concern is going into these training courses but not being able to find employment. Thanks.

Praks
Guest
Praks

Hi Brent, I have recently heard about SalesForce and from that day everyday i am going through different SalesForce sites to explore more about it. I have 5 years of Experience in IBM Mainframes and i feel like, i should change my Technology area for better future oppertunities. so i thought of Learning SalesForce for a good career options. I have few queries , Please clarify me 1. Is it a better choice to move to SalesForce from Mainframe with respect to future Career opperunities? 2. What would be the scope of SalesForce Professionals down the line 10 years? 3.… Read more »

Ankit Jain
Guest
Ankit Jain

Hello Brent,

Hope you are doing great.

I have been doing business development (IT companies) for last 3+ years. I would like to ask, is it a good choice to learn Salesforce now?

My specific questions
1) Who can or should learn Salesforce-Admin?
2) What is the best to learn in Salesforce, if you are not from tech background and don’t even want to code or development?
3) Could you please help me with the certification name I should be learning in up-coming days based on my previous work experience and skills (in.linkedin.com/in/ankit27april)

Thanks in advance for your time and reply.

Gokul
Guest
Gokul

Hi Brent , First of all i need thank for such a wonderful website that you maintaining to guide the people who have interest in salesforce stream. Presently i am working as developer(close to 3years) in IBM Mainframes(using cobol,JCL and Db2) and i would like to make a switch in salesforce (which is mainly because of something it deals with cloud) . We can focus salesforce admin or Salesforce developer(certainly its based on our interest).But i would like to put a few queries and need solutions for making our career in salesforce stream. 1.Will it become stagnant at one point… Read more »

Amit
Guest
Amit

Hi Brett,

Your website has been a real good learning tool for me (You Rock!).
I have recently passed the ADM 201 certification. I am now looking out for opportunities to get a job in SF world.
Can you kindly help me or suggest me ways to find a job in SalesForce domain.
PS: I am planning to complete the Dev 401 certification some time soon.

Thanks.

Orlando
Guest
Orlando

Hi Brent, your site has such great information. Reading through the comments and I may have overlooked, but is it possible for someone to be an Admin without having to do consulting work? Or “customer facing” work. I want to get started on the track to Salesforce Admin and then hopefully Developer but I wanted to ask that question first. I’m more of a behind the scenes worker. Thanks!

Sandy
Guest
Sandy

Hi Brent,

I’m a corporate recruiter by profession.I would like to ,I’ve to IT side of my career so did sales force admin certification and now doing a advance certification.I never worked as sales force admin before,I’m new to this field.Im looking for help which can help me understand how sales force admin work at a company level.

I would appreciate if you can help me with a ny sort of scenario based study modules.

Thanks
sandy

Finla
Guest
Finla

Hello Brent,

I have recently completed Salesforce Administrator training and looking to do some volunteer work to strengthen my understanding. Any particular organization that you can connect me with?
I plan to get certified once I feel confident(which is why I want to volunteer for salesforce Admin work)

Glenda Clark
Guest
Glenda Clark

I am a Certified Salesforce Administrator, Certified Salesforce Developer and volunteer having trouble getting that first paid assignment. All my Salesforce experience is from self-study. How are people finding their first Salesforce jobs? I have the feeling that I will be successful after my first paid role, but I am having a tuff time getting that first job. Any advice would be appreciated?

Amit
Guest
Amit

Hi Glenda,

I am in the same boat as you.
I am looking for my first paid assignment or even a volunteer project.
I am afraid I may lose touch with SF if I dont work on it for longtime.

Big Fan
Guest
Big Fan

What are some best questions to ask after landing your dream job as Salesforce administrator on the first day ? Also wanted to say how great admin hero is it’s such a great help.

sam930
Guest
sam930

Hello brent.
great website,great material..
Im certified sf admin. Im very much looking for some salesforce volunteer opportunity in UK.
If u know any, would be appreciated.. Im struggling finding them
Thanks

shridevi
Guest

Hi Brent,

Thanks for this page. I have started my career as salesforce developer few months back. I am comfortable in salesforce admin . I am feeling salesforce developer need more hand on experince . Now I got the opportunity to work in salesforce Testing . Is it good career or future for me to work in testing side. please give your feedback or suggestion.Thanks

Prashant
Guest
Prashant

Hello Brent, This is such a great website to know about SFDC. Thanks for all the efforts you have put in. Im getting inclined in this whole CRM world and everytime i see this huge Salesforce building on my way to work,im like what is this all about and what it would take to become an expert in this area. And im highly confused at this point in my career. I have around 10 years of experience in QA, currently playing the role of a Project Manager with PMP ceritified in San Francisco. I have an MBA degree as well… Read more »

Ambrish Anand
Guest
Ambrish Anand

Hi Brent,

I am a system engineer having 5 years of experience in CRM.Currently working in siebel CRM in a indian MNC but I am not getting got opportunities for siebel in other IT firms.So Willing to switch to some other CRM technologies,could you please guide me as suitable is SFDC for IT professionals like me as I don’t have any working/live project experience in this technology.

thanks,
Ambrish

Anup
Guest
Anup

Hello Brent, This is such a great website to know about SFDC. Thanks for this page. I have completed my engineering in electronics and joined as fresher at MNC however, they put me on manual testing since I am not having CSE bag-round. I am working on manual testing from last 6-7 months. I wanted move from this manual testing asap. Now, I start learning saleforce and I wanted to start my career in salesforce. I have few queries, please clarify me 1) Is it right decision to go for it? 2) Which will be the best career path in… Read more »

Hemanth
Guest
Hemanth

Hello, Mr Brent, I have different work experience nothing related to IT nor related to any tools(sfdc etc). My question is do I have to learn any subjects like java etc to get in to this sfdc ?? One more thing is, as I’m working on other job I hardly get much time to learn new things, so In order to gain good hands on experience in sales force admin how many hours do I have to dedicate at an average ? And how long will a normal layman would take to secure sf-Admin certification.
Thanks in advance…

Jay
Guest
Jay

Hi Brent, I am having 15 years of experience and working as a Solution Architect functional side of the Telecom Solutions. I am working on the product using MS Dynamics CRM for the past 4 years. In my past experience 10 Years worked as java developer. Even though I am good in functional side as Architect would like to play safe with career being also good in Technical side. Hence I though of choosing Salesforce and get some certifications and add to my career path. Could you please share your thoughts taking up sales force and moving my career as… Read more »

Sam Samuel
Guest
Sam Samuel

Hi Brent,

Thanks for the great website and information.
I have few years of experience as an application developer and looking to change my career.
The problem is I am in mid fifties and want to learn this a new career.
Do you think I will have problem getting a job or learning this new concept because of my
age.
Your advice will be greatly appreciated.
Thank you so much.

PC Nath
Guest
PC Nath

Hi Brent,

Appreciate for your effort in creating awareness about careers in SFDC.
I need an advice from you.
I am a engineering and MBA graduate with 9+ years on exp in the area(s) of business analysis and project management (in IT). I am interested in non-technical roles (as business analyst).
I have no knowledge in SFDC. Please advise what kind of opportunities i can explore in SFDC at this juncture in my career.

Thanks again!
PC Nath

MUNI
Guest

Hi,
Iam MCA graduate and wanted to start my career in salesforce.
what all are the basic steps for a fresher to start career in salesforce and from where should i start.
Please suggest it will be really helpful..
Thanks in advance.

Heather
Guest
Heather

Brent, I looking at changing my career path into a more tech industry role. I do not know any code, but am able to learn. I come from an Administration/Accounting background and am currently employed as a CS Manager. Salesforce seems a platform that you can learn as a non IT/Programmer? Are there telecommute positions offered or are most positions in-house? As I said I live in a rural community so telecommute is what I typically look for but would not be opposed to moving for a great career opportunity. Are Administrator’s and Developers entry-level positions or just positions you… Read more »

Khushbu
Guest
Khushbu

Hi Brent! I have been in IT in .Net platform with C#, SQL and ASP.NET for 6 years. I had a great job with work from home option which worked pretty well with two kids. But recently I got laid off and someone from my IT friends recommend me to try in Salesforce since there are lots of opportunities to work from home in this field with great pay. So what I wanted to know from your experience is that, is Salesforce long term tool/product or just a matter of time or craze? I can learn Salesforce but before that… Read more »

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