Hi, I’m Brent.

In 2010, with only seven months of Salesforce Administration experience, I was hired by a multinational industrial manufacturing company to help deploy Salesforce to 1500 global users and manage Salesforce as the Company’s Salesforce Administrator. This job was a challenge and forced me to learn along the way. There’s nothing better than learning on the job!

Admin Hero started in 2012 as a way to document and share my own lessons learned and the best practices I discovered as I worked to manage a complex implementation. Admin Hero has grown into one of the most popular Salesforce blogs in the world and a trusted resource in the Salesforce community.

The goal of this site is to help Salesforce Administrators everywhere become workplace heroes. To do this, I cover a wide array of Salesforce and general business topics written in a way that’s easy to understand. Hopefully, you’ll even read some posts that challenge your perspectives.

In addition to running Admin Hero, I am a Salesforce Consultant with ShellBlack.com, LLC.

Here’s some additional information about me (if you’re still interested):

  • I live in Denver, Colorado with my wife and three sons.
  • I’m honored to be a Salesforce MVP.
  • Salesforce Certified Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant.
  • Dreamforce Presenter.
  • My initials spell “BAD.” Pretty cool, huh?

Thank you so much for swinging by to check out the site. Use the sign-up form below to receive Admin Hero posts in your inbox each week.

You can also connect with me on Twitter, FacebookEmail or on the Trailblazer Community! I would love to connect with you!

Here’s to you – the awesome Admin Heroes of the world!

Cheers!

Brent Downey Full Signature

 

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Simon
Guest

Hey Brent, some great blogs…regarding your recent blog on driving adoption I’d be interested if you could look at our app and blog your thoughts for us please? Here’s a link to our new listing: http://goo.gl/7glfH thanks.

Kevin
Guest
Kevin

Hi Brent, Love your site, really looking forward to the Zero to Hero posts. I may be jumping the gun here but during this season it’s very slow at work and I want to start. But I’m on this phase, “so much content and so many workbooks – your mind is numb”. Perfectly said! I just finished the Force.com Fundamentals workbook and don’t know what to study next. I’ve done some Trailhead exercises (very useful). I’ve looked at the Force.com workbook. I’ve signed up for the Udacity Salesforce class. I can’t tell which is the next logical step and which… Read more »

Kevin
Guest
Kevin

Hi again,

I asked this same question over on the forums and you answered it there so consider it closed, thanks! It’s a great community – many places to get help.

Cheers,
Kevin

Alesia
Guest
Alesia

Hi Brent! I have just watched your 1000 Thanks video. Very exciting moment for your blog! I just wanted to tell you that I have been following you blog for a while now, and absolutely love it. But this year posts are absolutely amazing! Keep it up! (even though I have no idea how you do it, especially with a little one in your house 🙂 – he is adorable!) Good luck and looking forward to more great posts!

Chad
Guest
Chad

Hi Brent,

I hope i haven’t asked this already and if i have, please forgive me. in your opinion, do you think the study material for dev401 would be consistent or be equivalent for the adm201 too? i passed the dev401 some time ago and i still have the study material. my goal was to complete the admin trailhead and review my dev401 material but wasn’t sure if that’s enough.

any thoughts?

Thanks,

Chad

sachin goel
Guest
sachin goel

sir i’m in m tech and my dissertation topic is security in cloud computing . I want to implement enhanced blowfish algorithm(or any other algo) for encryption . For this i want to create a VF page which has algo code written in apex . through this page i want save the details (say merchandise object in warehouse app) of object in encrypted form on detailed page . it means i enter plain text on vf page and it shows cipher text on detailed page. and also i want the vf page for displaying this saved data in decrypted form(plain… Read more »

Mike Pagani
Guest
Mike Pagani

Hi Brent,
I’m starting on the road to SF Admin cert and your blog is heaven sent. A ground level perspective. I have started, owned, bought and sold my own small businesses for many years. Bored with retirement, I’m looking for a way to use my business experience to help other businesses grow and prosper. My first question is: Is Microsoft the best laptop platform to start with, or does it matter?
Please keep up your great work.
Mike Pagani
Los Angeles, CA

soumia
Guest
soumia

Hi Bernt,

Hope your doing good. Its a great blog to learn.

I need your help in getting Salesforce Admin Freelancer work.I have 2yrs of experience in Salesforce, creating reports and dashboards and all Admin stuff . I want to work as a freelancer now. Can you please help on this.

Really appreciate your help.

Thanks in Advance.
Soumia.

Rhett Broussard
Guest
Rhett Broussard

Brent,

I would like to talk with you about some work I need done.

Sanjay
Guest
Sanjay

Hi Brent,

I am around 45 years and have a good exposure to VB programming. I wish to know, if I can learn Sales Force now and try seeking work opportunities at this stage of my career.

Regards
San

Gaurav
Guest
Gaurav

Hi Brent,

I have been working on Infor LN as a Functional Administrator for over a year. I now have over 4 years working knowledge of supply-chain, retail experience to add to my bachelors in IT and Mba in marketing. I wanted to increase my knowledge in ERP domain. Would SalesForce be a good addition or should I stick with Infor LN?
Will it help my job prospects if I get certified in SalesForce, considering I might not get hands on work experience in SalesForce.

Thanks in Advance.

Regards.

shaikh saifur
Guest

is there any app similar to config workbook

priya
Guest
priya

Hello,

I have a question when I reading knowledge articles I read one that is related to data loader

I would like to import emails into my Case records on the “Emails” section from Activity ( 000175914) that is article number

https://help.salesforce.com/apex/htviewsolution?id=000175914&language=en_US

I have question regarding this why do we need to import emails and attach this to cases “Email” related list when we raise a case through Email-to-Case emails will get attached to this related list without doing anything.

Please clarify why we will get this type of scenarios.

Thank you,

Paolo
Guest

Hey Brent, great blog!

Do you offer advertising on your website? Please feel free to email me.

Thanks

Dharmie
Guest
Dharmie

Hi, Brent,
I came across your website yesterday when I was searching for Sample projects for an Admin, to increase my knowledge of Salesforce. I am currently a business analyst and a newly certified Salesforce Admin. Please can you help with the following

– How can I become a Salesforce admin hero
– Do you know where I can get Sample project for admin that I can practice with

Mira
Guest
Mira

Hi, Brent,

I came across your website yesterday when I was searching for Salesforce admin projects, to increase my knowledge of Salesforce. I am currently a Salesforce administrator and business analyst. I have implemented and customized salesforce myself without any formal training.

Please can you help with the following

How can I become a Salesforce admin hero?
How does it useful if I share my story?
What is my career benefits?

Thank you

Ori Pinhasi
Guest

Dear Brent,

As leader in the salesforce Community Can I share with you some innovative approach form using salesforce and get your feedback ?

Looking forward to hearing back from you.

Best Regards,

Ori.

Angie
Guest
Angie

Hi Brent,
I am very fascinated with your struggling , hardworking and energetic story…..I am a new learner i have just 1 year of experience in Admin, but for me it is very tough to find a job without certification.
You are a Role model for me and I am your follower. =)
What do you suggest me?

Thanks
Angie

Ron George
Guest

I’m looking for advice on the training path I should take with Saleforce.

I’ve recently been added, to volunteer staff, of a non-profit organization. They’ve bee using Salesforce, on a limited basis, but are looking to me to further develop their platform.

I do not have Salesforce experience, but I have developed/managed databases in the past. Trained users and served as network administrator.

I’d like to not only learn Salesforce, but obtain Admin Cert as soon as possible.

Any advice? It will be appreciated.

phil maman
Guest
phil maman

Can you address the issue of paying taxes as a consultant vs. W2 and how to set it up right?
Thanks!

Fritz
Guest
Fritz

I signed up for the zero to Hero but I haven’t received anything yet?

Kristan
Guest
Kristan

Hi Brent!

Thanks for all the information on your blog! I did have a question about becoming a Certified Administrator.
I have seen some off-Salesforce courses offered for a discounted rate. Would you recommend taking a course through Salesforce or do you have trust placed in some off-Salesforce such as SimpliLearn.com?

I want to make sure I get a quality learning experience, but for a good price.

Thanks!
Kristan