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Melissa VanDyke is passionate about helping ambitious salesforce.com admins further their careers. Her own career path started as an administrative assistant, and after being asked to start administering a new CRM system she started working hard to identify techniques to be successful at her new additional job duties. Knowing what it feels like to transition a career from administrative support to salesforce.com administration, she brings a unique perspective to her trainings and content. You can find her resources at www.melissavandyke.com and @MVDSFDC on Twitter.