Everything You Need to Know About the New Salesforce Lightning Editions

Everything You Need to Know About the New SalesforceWhen Salesforce launched it’s all new Lightning Experience last year, it was big news. I’m sure that, like me, you’re a little anxious to give up the Classic user interface, but I’m finding Lightning to be an excellent experience so far, and it’s only getting better. With 90,000 customers already leveraging the Lightning Experience, it’s popular as well. Now Salesforce is leveraging the Lightning brand to launch it’s newest product packages, Lightning Editions.

Announced at the beginning of February, Lightning Editions are a wholly reimagined packaging of Sales and Service Cloud to offer customers more functionality and increased productivity with a relatively small increase in cost (which will, of course, help Salesforce increase its profits on its way to becoming the fourth largest software company in the world).

Here’s what’s new.

Sales Cloud Lightning Editions

Salesforce currently offers three main editions to their Sales Cloud: Professional, the much-beloved Enterprise, and Unlimited. Salesforce carries these names forward into the new editions, but what changes, aside from price, is functionality. Take a look.

sales cloud lightnening editions full

This screenshot, taken from the Salesforce FY17 Kickoff video, shows the super exciting new elements of the Sales Cloud Lightning Editions – most notably, the HUGE improvements to Professional edition. With the addition of Workflow automation, sales console, record types and unlimited tabs and apps, customers running the new Professional Edition will see a noticeable improvement in their Salesforce experience.

It was also mentioned, although not outlined in the above screenshot, that Salesforce now offers full Lead to Cash functionality with these editions thanks to the SteelBrick CPQ acquisition. What is not clear to me at this time is if the Steelbrick CPQ functionality will be wrapped into the price of the new editions or if this will remain an additional paid feature.

Enterprise Edition will now come with a partial sandbox and 25 developer sandboxes! For nearly every organization, this number of sandboxes should make every Salesforce Administrator happy!

Service Cloud Lightning Editions

While the Sales Cloud tends to overshadow the Service Cloud, the lovers of Service Cloud shouldn’t be upset about the new Sales Cloud editions because Service Cloud is going to be feeling the love as well.

Service Cloud Lightning Editions

With additional functionality starting in Professional Edition, each new Service Cloud edition will see an increase in functionality and overall value. In addition to the features above, Salesforce has hinted at a new Community Lightning Cloud which will include new Lightning Community Templates, Lightning Community Management, and integrated Live Agent for superior and streamlined customer support.

When To Expect Lightning Editions

Salesforce will be rolling the new editions out to customers starting Q2 2017. Customers will not need to change editions in order to receive the new editions and related features. From the Salesforce press release:

“These new editions are expected to be generally available in Q2 FY17 (quarter ending July 31, 2016). Existing Sales Cloud and Service Cloud customers will automatically receive the capabilities and features of the new Lightning Editions on a rolling schedule starting Q2 FY17. They will not need to change editions.”

What is not clear is if the rolling schedule will be part of the Summer ’16 release, or if it will coincide with customer contract renewals.

Based on this information, I am expecting to see a huge Summer ’16 release with a host of new features and an increase in Lightning Experience functionality.

If you want more information on the new Lightning Editions, you can read the press release, the official announcement on the Salesforce blog, or watch the full FY17 Kickoff event here.

Are you excited about the changes to the Salesforce Editions? Leave a comment below!

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Brian Fey
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Brian Fey

Admin’s don’t have anything to say about a 20% price hike? I don’t believe it! Admin Hero serves a very useful function — I routinely read it along with another 5 to 10 other Salesforce related blogs — that focus on different parts of the Salesforce ‘eco-system’. In aggregate, they keep me up-to-date with Salesforce. What I don’t see from ANY of these blogs/communities (and it’s becoming a point of contention for me) is ANY kind of push-back to Salesforce. What the heck? Is Salesforce the perfect company? They just imposed (with Lightning) a very expensive upgrade requirement on all… Read more »

Dan
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Dan

Agree with a lot of thoughts there, Brian. I didn’t see it noted – with the release of these Lightning editions, is Classic UI going away for good? I imagine some day it will, there is just too much missing from Lightning still for them to kill it all together, in my opinion. It’s true, the price increase is a bit obtuse. After using, administering, and recommending SFDC for nearly a decade, I’ve begun to explore other options. Their path to innovation is through acquisition, abandoning a lot of the factors that made Salesforce great in the beginning. A lot… Read more »

Brian Fey
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Brian Fey

I’m with you Dan (along with a LOT of other early SF adopters) — I drank the kool-aid for a long time — I was a big advocate for them.

I suppose I still am, I recommend and support their service — but the relationship has really changed. A lot.

“Growing frustration” is a nice way to put it — I’m honestly beginning to look for alternatives — but there aren’t any yet.

dan
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dan

You guys really ought to at least look at what Oracle is doing in cloud the past few years — Sales Cloud in particular. Oracle competed with Salesforce in multi-tenant early on (with CRM On Demand from Siebel) and decided that technology just wouldn’t scale to support the demands of future cloud users — particularly those that need a modern cloud platform. So they rearchitected and, though it may have taken longer than some like, the features and value delivered have passed Salesforce in many ways.

James
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James

I agree with a lot of the points you make Brian, but have a slightly different take on some of them. Like you I read several blogs on Salesforce and at first I shared your surprise at what I perceived to be a lack critical analysis of Salesforce. However a lot / most of the bloggers are MVPs and /or rely on Salesforce for their income, so I shouldn’t have expected bloggers to publicly bite the hand that feeds them (maybe just a nibble every now and then would be enough). On the cost hikes. There has been a lot… Read more »

Tom Martin
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Thanks for the run-down Brent. When I saw this from the webinar, my first reaction was that the majority of our EE customers will now fit into PE, thus saving them money (and generating many arguments as downgrades are not allowed. Curious if exceptions will be made). As for Lighting, I’m the only one I know actually using it every day, but I’m a fan. We set up an org for our new company, had a straight-forward sales process, so it was a good fit. With the exception of adding products to Opps (and getting account hierarchies, I just discovered),… Read more »

Sudipta Deb
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Thanks for the sharing of information Brent. I can see that Lightning is going to be the future of Salesforce Visual Force pages. I would like to stay pretty much in the new UI. The new features are also looking very interesting to me. And the best part if availability of more and more Sandboxes. But the only doubt that I have in my mind, still I think there are so many features not supported by Lightning? If Salesforce can make those features available before this global roll out that would be great. Otherwise it is always a problem you… Read more »

Jeffrey Lionz
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Brent, All, 14+ years on the platform, I was customer 200 or thereabouts so I have some thoughts about Lightening. The upside of having modular objects and the ability to reimagine the Home Page and Other Object Page Layouts using the new UI seemed like a great idea when I first saw it but now that I have looked at the new UI in some detail I am underwhelmed with the overall”EXPERIENCE” plus the the price increases are a real disappointment too. User Adoption has always been the Achilles Heel of the CRM space even for Salesforce users. After all… Read more »

Brian Fey
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Brian Fey

NOW WE’RE TALKING!!

Just read all of the comments and I’m excited about this dialog — mostly because it proves that I’m not just a grouchy old guy. There are others who think Salesforce many no longer be Totally Awesome.

Even more compelling when executives running large ORGS start talking about potential topics for the renewal conversation.

That’ll definitely get people’s attention . . .

There are some smart marketing services vendors out there — making a move into the CRM space (Hubspot comes to mind) — especially important for those of us who believe that the “M” in CRM stands for MARKETING.

Ken
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Ken

Salesforce is not totally awesome. Anything but. They don’t care about their customers anymore and are only interested in increasing perpetual revenue. Just look at the idea exchange and you’ll find simple ideas that should have been implemented when first suggested 9+ years ago. The new Lightning Experience is horrible. It’s a mobile UI/UX on desktop that looks/feels clumsy and is missing too many important features from SF Classic (ie: no quotes?). There is a big opportunity for another company to come along and eat their lunch.

Brian Fey
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Brian Fey

There are a lot of Salesforce cheerleaders out there — and even after all I’ve been through with Salesforce and their people — I suppose I’m still one of them. . . . but that is changing because of recent developments. There are two reasons that I still promote Salesforce at every opportunity: 1. I’m vested in them — I’ve trained & worked in the Salesforce system (and eco-system) for more than a decade now — and I’ve seen these systems deliver powerful business change and value; 2. They have the best software — I can deliver more value at… Read more »

Jeff Lionz
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Brian, Your comments about Marc’s willingness to use the bully pulpit for espousing States and Government officials to “Do The Right Thing” is something I greatly admire and encourage but that point aside I agree with some of your other points especially about SFDC costing too much. Our firm focuses on the SMB marketplace, these are firms who must watch their costs but still require the same robust solutions that larger firms are able to pay for. I’m unhappy with the price increases because it further places financial pressure on these clients without adding any meaningful value for it. And… Read more »

Brian Fey
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Brian Fey

Jeff, If we leave the political aspect out of this discussion — you and I are in agreement on just about everything. I (apparently) believe more in what the free market is capable of doing . . . I honestly believe that Salesforce could be looking at a new competitor, well funded, in the next 12 to 18 months. And if I see something that I like — in terms of mission statement, in terms of service & support offerings, pricing — I’ll be among the first to jump on that bandwagon. As for the far left political ideas that… Read more »

dan
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dan

>>They have the best software — I can deliver more value at far less cost using Salesforce than any other system. At best this is 2010/2012 thinking. Oracle, Microsoft, SAP — even Sugar for that matter — have advantages over SFDC today. That’s not saying SFDC doesn’t retain advantages over them, they do. But the situation is more complex than a blanket “SFDC delivers more value/cost than any other”. In core CRM, its not hard to find alternative solutions that deliver more value for the price than SFDC — particularly when one starts adding in the multiple apps SFDC requires… Read more »

Brian Fey
Guest
Brian Fey

Dan, When I say “I can deliver more value at far less cost” — it’s largely because of my first point — the fact that I’m vested & deeply experienced in this technology. I’m not a technology geek — I’m a functional consultant focused on Marketing, Sales & Service operations. I’m probably not qualified to say “they have the best software” (so I’m officially retracting that statement for more qualified people like you to discuss). For me, it’s more about what I’m productive working with. I will never recommend that a client ever embrace Microsoft technology — been there, done… Read more »

Salesforce Lightning Development
Guest

The Lightening Design System is also launched to provide the perfect user interface or to make a pixel perfect app. Here the user or Salesforce developer can easily design the app, even through Github the components can make available to other developers.

Read more at http://www.janbask.com/blog/know-the-new-salesforce-lightning-and-its-features/

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