Taking You From Zero to Admin Hero

You are an awesome admin who is trying to make a career out of Salesforce, but you have no idea where to start. With so much content and so many workbooks – your mind is numb.

Welcome to Admin Hero’s Zero to Hero.

Zero to Hero is an on-going post series which uses those same materials but simplifies the content and uses language that you can understand. We are going to start from zero and make you an Admin Hero!

Are you ready?

Prerequisites

To make Zero to Hero work for you, you’ll need a few things.

  1. At least zero experience with Salesforce.
  2. An eagerness to learn the platform and grow in your knowledge.
  3. Some free time to read through the content and complete the workshops.
  4. A free developer edition of Salesforce which can be created here.

Table of Contents

Content will be published along with the other Admin Hero content, but this page will serve as the Table of Contents for Zero to Hero content. Posts will be published in order and organized by chapter.

Chapter 1 – Salesforce Foundations

Chapter 2 – The Salesforce User Interface

Chapter 3 – Building a Basic Application

Chapter 4 – Automation & Data Validation

Chapter 5 – Security & Sharing Data

Chapter 6 – Reports & Dashboards

Stay in the Know

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Patrick Tompkins
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Patrick Tompkins

Thanks so much for all the work you put into this site, it is quickly turning into one of my most useful learning tools in becoming an Admin!

Praveen Jaiswal
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Praveen Jaiswal

Hi Brent,
I have stumbled upon your blog..so it means i am actually looking for information on SalesForce Admin work….like the name of the chapters you have mentioned…Foundations & its UI.
I can’t wait for the material to get started, so it is feasible for you let us know by when you can have it in the blog for our reading & understanding…

thanks.

Calvin Ryu
Guest
Calvin Ryu

Hello Brent, I reside in the Seattle WA area, and I hear a lot about Salesforce CRM. Are there a lot of jobs in my area for a newbie wanting to get into Saleforce CRM Admin? What’s the starting pay here or expected? Just how hard is to get a job as a Salesforce CRM Admin with no prior experience …. basically, who will hire us? Also, do we need the ADM201 CERT to get a job? And, if we have the ADM201 CERTIFICATION, can we get a job with a strong guarantee even if we lack the experience? Also,… Read more »

Roswell Tan
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Roswell Tan

Hey Brent. Thank you for the useful information! I’m in the infant stages of learning about Admin careers and learning the platform itself. Currently, I am using TrailHead, certifiedondemand.com, and udemy.com to learn the basics and prepare for the ADM 201. I know you had mentioned being ADM 201 certified wasn’t a dealbreaker in terms of procuring an entry level admin gig. However, I have no prior experience working Salesforce. My current plan is to complete online courses, study for and pass the ADM 201, volunteer at a non-profit, and seek an entry-level job. After reading your responses, it doesn’t… Read more »

sandeep
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sandeep

dear Brent,
I want to be a saleforce admin+developer and want to make a carrier in this field.
Kinldy let me know full path for it. and also share usefull links for learning the same.
I am using Saleforce in my current profile as a data analyst just end user. Also let me know about certification for SFDC and how ????

Ellsworth
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Ellsworth

Thanks for some other informative web site.
Where else could I am getting that kind of information written in such a perfect manner?
I’ve a project that I am simply now working on, and I have been on the glance out for such
information.

Tania
Guest
Tania

Hello Brent,

I have been working in Salesforce from last 1 year, I have worked on both admin and development(i.e apex and visualforce) part.I don’t have any certification, now I want to move completely in the admin part,As I am not so interested in coding part, though I am good at writing triggers.
So I want to know is there any chance of doing freelance after 7-10 years, if I leave the development part.Moreover for which certification exam should I go first adm 201 or dev 401

Naresh
Guest
Naresh

Hii!! I am an Master of Computer Applications(MCA) fresher with an aggregate of 78%…We know that there are many computer languages and new technologies in the market,but one new thing was appeared very interesting for me..Its salesforce CRM..If i do this course can i get opportunities as fresher in India especially in Hyderabad and Bangalore..?

Simran
Guest
Simran

Hi Brent,

I was browsing the web to find out relevant material on Salesforce and landed up on your website. I really feel motivated to be Salesforce Certified now.
Currently, I am a SAP CRM Techno-Functional consultant with 3+ years of experience and would like to switch to Salesforce. It would be great if you could guide me as to which certification exams I should take? To start a career in Salesforce, will clearing only ADM201 give me better salary prospects or ADM201+DEV401 combination take me to the next level? Please suggest.

sidra
Guest
sidra

Hey!! I love your zero to hero series and completed all the topics you covered.. May I know when are you planning to upload the remaining topics ?

Regards
Sidra

Samir Sayyad
Guest
Samir Sayyad

Hi Brent,

I am very happy you make me understand how to become hero from zero. I am DEV401 Certified but also eager to know about Administration as well, both practically and theoretically. You are making so simple. I am very happy. I hope you will make me HERO very soon. ๐Ÿ™‚

Thanks.

Regards,
Samir Sayyad
Pune, India

Binoy
Guest
Binoy

Hi Brent, Your site is very informative. I have just started digging deep in Salesforce as I always wanted to get good expertise in such CRM. Can I post any technical queries on your website?

In summary, I am trying to find a way to transfer and save data from Salesforce to SQL Server database.

Please advise or let me know if you think I should elaborate further.

Regards,
Binoy

Varun Raval
Guest
Varun Raval

Hi Brent,

Is there any ETA on when Chapter 5 will be uploaded? I am planning to appear for ADM 201 in mid october. You make every concept very simple to understand.For me You are one of those professors, whose class i would never miss.

Thank you very much all your efforts.

Regards,
Varun

jitendra
Guest

Hi, I want to implement escalation matrix for leads and opportunities assigned to sales person. a lead/opportunity will get escalate to higher level after an interval if sales person doesn’t take any action on it. plz suggest how to do it in salesforce. the following is the escalation matrix that i want to implement: Level Duration Action Level 1 On leads and opportunity Assignment An email should go to sales person, sms and email will go to customer (notification templates, for crm user, report users and customer, will be shared by us for each level) after 24 Hrs 1st reminder… Read more »

Alesia
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Alesia

Just shared your blog and especially Zero To Hero section with an army of our awesome Citizen Developers! Expect a few more subscribers ๐Ÿ™‚

David
Guest
David

Brent, I read one article and you kick ass. Keep up the excellent work!

hitesh
Guest
hitesh

HI
Want to start 401 exam any idea where I can find the learning material and type of questions
Kind regards,
Hitesh

Zachary Graft
Guest
Zachary Graft

Your blog has some amazing resources. Using SF’s Trailhead learning modules, as well as the information on here, would you say that that is enough to pass the admin201? To take the recommended classes is a pretty steep price for what will mostly be a side gig.

Thanks!

praveen
Guest
praveen

sir,i need online work in sealsforce……….

Arun
Guest
Arun

Hi Brent,

Awaiting your post on Chapter 6 – Reports & Dashboards. Please let me know the tentative dates from when it will be available.

Regards,
Arun.

PJ M
Guest
PJ M

Hello I am quickly pressuring myself to take a SF Admin class or put myself on the path to becoming one URGENTLY As I lost my job in business dev and really would like to work for a progressive company ideally Salesforce but they don t give me the time of the day! Thanks for creating this.

Luke Miller
Guest

This is a great resource, Brent! I’m a new Salesforce administrator working in a large regional nonprofit, and our new Salesforce organization includes 6 total nonprofits that are subsidiaries. It’s a bit daunting, but this guide is very helpful. Looking forward to learning more!

Buddy
Guest
Buddy

Please update the next chapter soon ! Can’t wait ๐Ÿ™‚

AMAN
Guest
AMAN

Sir,
I’ m the fresher in the field of salesforce.
i want to ask you that
have you cover all the Topic required to be an ADMIN in Salesforce.

Josh
Guest
Josh

so, where do, i start all this chapters? Can you pls help, me!!

Tu Phan
Guest
Tu Phan

Hi Brent, I have just passed the Salesforce Certified Administrator (WI16) the end of last month after 2 months approaching Salesforce!!! I would like to show my appreciation to your blog and particularly this section – “Zero to Hero” which helped me to understand better all theories and connected everything as a stable mix of knowledge. Without your page, I am sure I would still struggle with 25-badge knowledge on Traihead. I aim to do the advanced certificate in next 6 months. Finger crossed. My little advice for anyone who has no idea or never “touch” Salesforce before, you can… Read more »

madhuri
Guest
madhuri

to become salesforce administrator what things should i know?